Technical Support I

We are seeking a skilled and motivated Technical Support I to join our team. The successful candidate will provide exceptional technical assistance to our clients, ensuring the smooth operation and functionality of their IT systems. This role involves diagnosing and resolving technical issues, configuring hardware and software, and offering expert guidance to customers. The Technical Support Engineer will work both remotely, office and onsite in a professional environment as needed., * Technical Assistance: Provide expert-level support for hardware, software, and network-related issues to clients via phone, remote, email, and in-person.

• Issue Resolution: Diagnose, troubleshoot, and resolve technical problems in a timely and efficient manner, ensuring minimal disruption to client operations.
• System Configuration: Install, configure, and maintain computer systems, software applications, and network infrastructure.
• Customer Service: Deliver excellent customer service, maintaining a high level of professionalism and empathy when dealing with clients.
• Documentation: Maintain detailed records of customer interactions, issues, and resolutions using ticketing systems and knowledge bases.
• Collaboration: Work closely with other IT team members, departments, and third-party vendors to resolve complex issues and improve overall service quality.
• Preventative Maintenance: Conduct regular system audits and preventative maintenance to identify and address potential issues before they become critical.
• Training: Provide training and guidance to clients on best practices for IT system use and maintenance.
• Onsite Support: Travel to client locations as necessary to provide hands-on support and resolve issues that cannot be addressed remotely.
• General Function: Other tasks as requested of your supervisor or manager relating to small business needs.
• Confidentiality and Non-Compete: Must be willing to sign a confidentiality and non-compete agreement.
• Background Check: Successful completion of a full background check is required.

Do you have experience in macOS?, Do you have a Bachelor's degree?, * Education: Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

• Experience: 1 Year of experience in technical support or a similar role preferred.
• Technical Skills: Proficiency in Windows and Mac OS, networking protocols, and various software applications; Windows, VMWare and Linux based servers. Certification in Cisco, Microsoft, CompTIA A+, Network+, or equivalent is a plus.
• Problem-Solving: Strong analytical and troubleshooting skills, with the ability to think critically and resolve complex technical issues.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Customer Focus: A strong commitment to providing exceptional customer service and maintaining positive client relationships.
• Professional Image: Maintain a professional appearance and demeanor at all times, representing the company positively in all interactions with clients.
• Adaptability: Ability to work independently and in a team and adapt to a fast-paced, changing environment.
• Travel: Ability to travel to client sites as needed., * Technical support: 2 years (Required)

License/Certification:

• Microsoft Certified: Azure Data Engineer Associate (Preferred)
• CCIE (Preferred)
• Apple Certified Mac Technician (Preferred)
• CompTIA A+ (Preferred)
• CompTIA Linux+ (Preferred)
• CompTIA CySA+ (Preferred)
• CompTIA Cloud+ (Preferred)
• Google Professional Data Engineer (Preferred)
• MCP (Preferred)

Security clearance:

• Confidential (Preferred)

Ability to Commute:

• Red Wing, MN 55066 (Required)

Pulled from the full job description

• Food provided
• Paid time off
• Snacks provided
• Paid holidays
• Career development plan, * Competitive salary and performance-based incentives
• Paid time off and holidays off
• Professional development and training opportunities
• Telehealth Care Services

Job Type: Full-time

Pay: From $16.50 per hour

Compensation Package:

• Bonus opportunities
• Hourly pay
• Overtime pay

RWC Tech Solutions is a leading provider of innovative IT solutions, dedicated to helping businesses achieve their goals through cutting-edge technology and exceptional service. Our team of skilled professionals is committed to delivering customized, reliable, and efficient IT support that empowers our clients to thrive in today's fast-paced digital landscape. With a focus on excellence and customer satisfaction, RWC Tech Solutions offers a comprehensive range of services, including managed IT services, network solutions, cybersecurity, cloud computing, and technical support. We pride ourselves on our ability to understand our clients' unique needs and provide tailored solutions that drive productivity, enhance security, and optimize operations. At RWC Tech Solutions, we foster a culture of continuous learning and professional growth, ensuring our team stays ahead of the latest industry trends and technological advancements. Our collaborative and dynamic work environment encourages innovation, teamwork, and a passion for excellence. Join us at RWC Tech Solutions and become part of a forward-thinking company where your expertise and contributions are valued, and where you can make a meaningful impact on the success of our clients and the growth of our business. Our work environment includes: * Food/snacks provided * Modern equipment