Software Support Engineer

The Software Support Engineer is responsible for delivering technical support to maintain the stability and reliability of business-critical systems. This role focuses on diagnosing and resolving issues, implementing fixes & managing service requests. The position requires close collaboration with internal teams and external suppliers to ensure smooth operations and timely resolution of technical problems., Incident Management: Diagnose and resolve technical incidents, maintaining knowledge base documentation and communicate status updates to stakeholders.

• Request Management: Fulfil and manage user service requests in accordance with established SLAs and quality standards.
• Supplier Co-ordination: Liaise with suppliers to resolve technical incidents
• Bug Resolution: Diagnose, prioritize, and resolve defects reported through the helpdesk, ensuring timely and effective remediation.
• Problem Management: Analyse recurring issues, identify underlying trends, and recommend and implement corrective actions to prevent future occurrences.
• Monitoring: Oversee daily system integrity & performance checks.
• Governance & Compliance: Adhere to internal policies, compliance standards, and audit requirements., * Long Term Incentive Plans (LTIPs)
• Professional Development and career pathways
• Discretionary Bonus plans
• Income Protection - Permanent Health Insurance (PHI)
• Long Service Awards 5, 10, 15, 20, 25 and 30 years
• Values-based recognition awards
• Access to workplace Mental Health First Aiders/wellbeing rooms

Do you have experience in Stakeholder relationship building?, * Minimum 3 years in technical support or engineering roles with strong incident, problem, and change management experience.

• Expertise in troubleshooting, root cause analysis, and bug resolution.
• Excellent communication and stakeholder management skills.
• Proficiency in SQL for application support.
• Experience with MES Solutions
• Experience with Issue tracking platform ideally JIRA
• Experience with ERP Solutions ideally Microsoft Dynamics NAV
• Proficiency in VB.NET and C#, is desirable.
• Proficiency in scripting or automation tools (e.g., PowerShell, Python) is desirable.

3.13.1 out of 5 stars Greensboro, NC 27409 $80,000 - $90,000 a year, Pulled from the full job description

• Health insurance
• Career development plan

IQE is a leading global supplier of compound semiconductor wafers and advanced materials. As one of the only compound semiconductor epitaxy foundries with worldwide presence and scalable manufacturing, IQE drives technology growth. Our vision is to be the top provider of advanced semiconductor materials by delivering exceptional quality, service, and innovation, making us the first choice for customers. Our strength comes from our diverse, expert workforce and a culture built on integrity, accountability, excellence, teamwork, and valuing people. At IQE, we are committed to reaching Net Zero and creating a sustainable future. We actively strive to reduce our carbon footprint, invest in green initiatives, and embed sustainability into everything we do. Join us in driving meaningful change and making a lasting impact on the environment.