Computer Tech I

This position is responsible for coordinating with the IT Help Desk Supervisor and IT Director for tasks that arise for day-to-day operations of the various computer systems, hardware, and on-site administration for software/hardware users in a variety of work environments, including professional offices, workgroups or departments, and public areas. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters., The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Deliver our Five Star Experience to guest and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Maintain, monitor, and correct any computer related problems that may arise.
• Receive, install and test all new PC hardware.
• Set up hardware and install licensed software.
• Assist with system backups and verify completion.
• Assist all Departments with computer related problems.
• Follow up with users to ensure that problems have been resolved satisfactorily.
• Evaluate hardware problems, repair or replace components as necessary.
• Record problems which occurred, such as down time, and actions taken.
• Answer telephone calls to assist computer users encountering problem.
• Assist workers in classifying, cataloging, and maintaining tapes.
• May be on-call during off scheduled hours.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time., * Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• Must be available for emergency calls 24/7.
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

INDIAN PREFERENCE ACT: The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

1. Tribal Members
2. Other Native Americans
3. All other ethnic groups

Do you have a valid Gaming license license?, Do you have experience in Desktop (troubleshooting support)?, Do you have a High school diploma or GED?, * Must possess High School Diploma or GED

• At least 1-year experience in PC/Computer technician capacity

CERTIFICATION, LICENSES AND ANY ADDITIONAL REQUIREMENTS:

• Must pass periodic random drug screens.

• Must be able to pass background suitability investigation.

• Must obtain a Tribal Gaming License.

• Must obtain all other applicable certifications and licenses.

• Must provide proof of eligibility to work in the United States within 72 hours of employment.