Desktop Support Technician / Microsoft 365 Administrator

• Configure and support Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint.
• Manage user accounts, provisioning, licenses, and security policies in Microsoft Entra ID, deprovisioning and the M365 Admin Center
• Configure and enforce security policies including MFA, Conditional Access, and compliance settings to ensure proper governance and data protection in-line with organizational and regulatory requirements.
• Provide remote and onsite support for Windows 10 and Windows 11 desktops and laptops.
• Troubleshoot hardware, software, printer, and application issues.
• Support users in Active Directory domain environments.
• Create and manage Microsoft 365 user accounts and mailboxes.
• Manage email security settings including spam filtering, anti-phishing policies, quarantine management, and mail flow troubleshooting.
• Assist with onboarding and offboarding users.
• Perform workstation deployments, upgrades, and data migrations.
• Configure and troubleshoot VPN connectivity.
• Support and troubleshoot Microsoft Outlook and Office applications.
• Maintain accurate documentation and follow company procedures.
• Provide excellent customer service and communicate effectively with clients.
• Collaborate with team members and escalate issues as needed.

Do you have a valid Driver's License license?, Do you have experience in Windows?, Applicants must be U.S. citizens and able to pass a background check, social media review, security clearance check, drug screening, and must possess a valid California driver's license, proof of insurance, and reliable transportation., The ideal candidate is highly organized, customer-focused, and comfortable supporting multiple clients in a fast-paced MSP environment. They should possess strong communication skills, take ownership of issues, and be capable of working independently while maintaining a high level of professionalism., * Minimum 2-4 years of hands-on IT support experience in a professional environment.

• Strong knowledge of:
• Microsoft 365 / Office 365 administration
• Windows 10 and Windows 11 administration
• Exchange Online administration
• MFA setup and troubleshooting
• Microsoft Defender for Office 365 fundamentals
• Email security concepts including spam filtering, phishing protection, and quarantine management
• Microsoft Outlook troubleshooting
• VPN connectivity and remote support tools
• Basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
• Experience joining PCs to domains and migrating user profiles.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple priorities.
• Reliable transportation.

Preferred Qualifications

• Experience supporting multiple Microsoft 365 tenants in an MSP environment.
• Familiarity with Microsoft Entra ID (Azure AD).
• Experience with SharePoint and OneDrive administration.
• Experience with Microsoft Defender for Office 365.
• Experience with endpoint security products.
• Experience with RMM tools and remote support software.
• Microsoft 365 Fundamentals (MS-900) or related Microsoft certifications.
• Experience with SonicWall firewalls and VPNs is a plus.
• Familiarity with backup solutions and cybersecurity best practices.

Desert Networking, Inc. is a well-established Managed Service Provider (MSP) supporting commercial clients with the deployment and management of desktops, laptops, servers, network infrastructure, and Microsoft 365 environments. Our team provides proactive support, cybersecurity, cloud services, and IT consulting to businesses throughout the Coachella Valley and surrounding areas.