IT Technical Support

Join our dynamic team as an IT Technical Support specialist, where your expertise will drive seamless technology operations and elevate user experiences. In this vital role, you will provide proactive and reactive support across a wide range of IT systems, ensuring optimal performance and security. Your enthusiasm for troubleshooting and customer service will empower users and keep our infrastructure running smoothly. This paid position offers an exciting opportunity to develop your skills in a fast-paced, innovative environment committed to technological excellence., * Deliver comprehensive technical support to end-users via help desk platforms such as ServiceNow and Jira, resolving issues efficiently and professionally

• Troubleshoot software problems across various operating systems including Windows, macOS, and Linux, ensuring quick resolution of bugs and errors
• Manage computer hardware, peripherals, mobile devices, and network equipment to maintain operational integrity
• Configure and support computer networks including LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), and firewall settings such as Meraki solutions
• Administer Active Directory, GPO (Group Policy Objects), SCCM (System Center Configuration Manager), and Windows Server environments to streamline user management and security policies
• Support network infrastructure including TCP/IP protocols, TCP ports, DNS configurations, and network administration tasks to ensure reliable connectivity
• Assist with the deployment, maintenance, and troubleshooting of IT infrastructure components like BMC Remedy for incident tracking and ServiceNow for service management

Do you have experience in macOS?, * Proven experience in IT support or help desk roles with a strong understanding of computer management, hardware troubleshooting, and software diagnostics

• Familiarity with operating systems such as Windows (including Windows Server), macOS, and Linux environments
• Hands-on knowledge of computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPN configuration, firewall administration, and network security best practices
• Experience with remote support tools like SCCM, GPO management, Active Directory administration, and network monitoring tools such as Jira or ServiceNow
• Strong analysis skills to diagnose complex technical issues quickly and accurately while maintaining excellent communication with users at all levels
• Ability to handle multiple priorities in a fast-paced environment while providing exceptional customer service

This role is perfect for motivated individuals eager to grow their expertise in IT support while making a tangible impact on organizational efficiency. If you thrive on solving technical challenges with enthusiasm and professionalism, we invite you to become part of our innovative team!