Website Integration Project Manager

The Website Integration Project Manager (IPM) serves as the bridge between our clients, website providers, and internal teams during the implementation process. You'll coordinate integrations, install website content, troubleshoot issues, and ensure every project is completed accurately, successfully, and on time.

This role combines project coordination, technical troubleshooting, website administration, and client communication. No two days look exactly the same, making it a great opportunity for someone who enjoys variety and continuous learning.

This position is ideal for someone who enjoys solving problems, managing multiple projects, and working behind the scenes to create a seamless experience for clients and teammates alike. If you're organized, detail-oriented, and thrive in a fast-paced remote environment, we'd love to meet you.

What Success Looks Like

In this role, you'll:

• Successfully launch client integrations on schedule with minimal revisions.
• Maintain strong communication with clients, website vendors, and internal teams.
• Identify and resolve technical issues quickly and efficiently.
• Ensure website content and integrations meet FixedOPS Marketing quality standards.
• Contribute ideas that improve processes, efficiency, and client outcomes.
• Become a trusted resource for teammates across departments.

This Role Is NOT for You If You:

• Need step-by-step directions to get through your day
• Wait to be told what to do instead of taking the initiative
• Avoid thinking critically about how things could be improved
• Need frequent reminders to follow through on commitments
• Prefer to avoid direct communication when challenges arise
• Don't perform well in a fast-paced environment where priorities shift
• Prefer to avoid difficult conversations with clients or teammates

Key ResponsibilitiesProject Management & Client Coordination

• Manage client integration projects from kickoff through completion.
• Communicate with clients, website providers, and internal teams through email, phone, and video meetings.
• Track project milestones and ensure deadlines are met.
• Maintain accurate project documentation and status updates.

Website Implementation & Quality Control

• Install custom pages and SEO content on automotive dealership websites.
• Verify integrations are functioning properly and meet company standards.
• Perform quality assurance checks before project completion.
• Research, create, and refine website content using AI tools such as ChatGPT and Claude.

Technical Support & Troubleshooting

• Investigate and resolve website and integration-related issues.
• Provide Tier 2 support to internal teams including Sales, Customer Success, and Paid Ads.
• Submit bug reports and collaborate with the Product and Development teams to resolve issues.
• Escalate complex issues appropriately while maintaining ownership through resolution.

Continuous Improvement

• Recommend process improvements and workflow enhancements.
• Assist with special projects and cross-functional initiatives.
• Adapt to evolving responsibilities as the company continues to grow., * How many years of experience do you have working with websites, website platforms, or website content management systems? Which platforms were they?
• How many projects or client accounts have you managed simultaneously?
• Which project management tools have you used professionally?
• How comfortable are you troubleshooting website-related issues?
• Briefly describe a website-related project you've worked on. What was your role, what challenges did you encounter, and what was the outcome?
• Have you worked in a fully remote role before?
• Do you currently reside in one of these states - WA, OR, WI, NC, IL, IN, PA, MD, OH, MO, TX, TN, VA, OK, AZ, GA, DE, or FL?

Do you have experience in Website management?, Do you have a Associate's degree?, * 1+ year of experience in customer service, technical support, project coordination, or a related role.

• Strong written and verbal communication skills.
• Experience using Google Workspace (Docs, Sheets, Drive).
• Experience working within project management systems such as Asana.
• Exceptional attention to detail and organizational skills.
• Strong problem-solving and analytical abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with the ability to work independently in a remote setting., * Associate's degree or higher in Communications, Marketing, Computer Science, or a related field.
• Experience working with websites, website platforms, or digital content.
• Knowledge of SEO fundamentals, keyword research, or website analytics.
• Experience working in WordPress, website CMS platforms, or basic HTML/CSS environments.
• Experience in the automotive industry.
• Bilingual in Spanish.
• Experience creating or editing video content., * Associate (Required)

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance
• Paid holidays, * Benefits: Medical, dental, vision, and life insurance, with 100% employer-paid employee-only base medical and dental coverage
• Paid Time Off: 2 weeks PTO, 9 paid holidays, and unlimited sick time
• Work Style: Remote-first, performance-driven, autonomy-focused environment
• Growth Opportunities: Join a growing SaaS company where your contributions directly impact client success and company growth. We value internal development and encourage team members to expand their skills and responsibilities over time.

About FixedOPS Marketing

FixedOPS Marketing is transforming how automotive dealerships drive service revenue.

We use video, analytics, and integrations to help dealerships convert service traffic into booked appointments and long-term customer retention.

Our platform gives dealerships visibility into service demand they didn't even know existed-and turns it into measurable revenue., * Dental insurance

• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance