Housing Support Technician

Our Housing Support Technician position provides an opportunity to work in a mission-driven organization where your continuous work efforts are contributing to the greater good of the community. In this position a well-organized individual will make use of customer service and communication skills to assist clients and complete administrative tasks in accordance with rules, regulations and processes.

At Housing Opportunities of SW Washington (HOSWWA) we work closely with local government and community partners throughout Cowlitz, Wahkiakum, Lewis, and Pacific counties to address issues of affordable housing and homelessness and to help families break the cycle of poverty. We provide affordable housing and housing assistance to low-income residents within our service area. The Housing Support Technician provides services to the agency through performing a broad range of administrative support and customer service functions contributing to the overall effectiveness of the organization. This position is one of high visibility, often being the first representative that new applicants may engage with in their path towards decent, safe, and affordable housing.

Your skills and experience will support our mission as you:

• Explain programs from first contact to admissions in person, via phone call, in writing, or by email.
• Administer all functions of program admissions consistent with rules, regulations and policies relating to eligibility and admissions to state and federally funded rent assistance programs.
• Determine eligibility requirements for each type of assistance.
• Schedule and conduct program briefings/interviews over the phone, in person and/or facilitate web based multi-step briefings.
• Issue appropriate size and program voucher and inform applicant of rent limits based on their unique income, family composition, and preferred jurisdiction.
• Other duties as assigned.

• Education: High School Diploma or G.E.D.
• Experience: Preference for two years of administrative support experience with at least one year in a customer service position. College may be substituted for some experience.
• Proficiency with computers, computer printer, 10-key calculator, photocopier, FAX machine, and telephone system (Multiple line & Voice Mail).
• Ability to work effectively with frequent interruptions and to balance multiple "demands" of walk-ins, telephone calls, staff, etc.
• Ability to maintain confidentiality., For more information on Housing Opportunities of SW Washington, please visit our website at www.hoswwa.org. Please note, those candidates deemed to best match our requirements will be contacted for an interview. We do not discuss application status during the selection process. Applications will be reviewed on an ongoing basis until the position is filled. Must be eligible to work in the United States.

Paid orientation, Loan forgiveness, 457(b), AD&D insurance, Health insurance, Retirement plan, Paid time off, Vision insurance Full-time 820 11th Avenue, Longview, WA 98632, * The full pay range is $21.13 - $25.23 / hour. Compensation for the position is negotiable, depending on the qualifications and experience of the chosen candidate. Applicants should not expect to start in the highest range of this salary.

• HOSWWA offers employees and their eligible family members the option to enroll in medical, dental, vision, and/or supplemental life insurance. Employees are also covered by Basic Life and Accidental Death and Dismemberment and Long-Term Disability insurance.
• All HOSWWA employees are members of the Public Employees Retirement System (PERS) administered by the Washington State Department of Retirement Systems (DRS). Employees may also contribute funds to Deferred Compensation Program (DCP), a 457(b) supplemental retirement savings plan run by the DRS.
• Employees receive 14 paid holidays per year, paid sick leave accrual at a rate of 8 hours per month, and, following 90 days' orientation, paid annual leave starting at 40 hours per year.
• Other benefits include an Employee Assistance Program (EAP) and access to student loan forgiveness through Public Service Loan Forgiveness (PSLF).
• Meaningful work that addresses affordable housing and homelessness in our community., * AD&D insurance
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance