Help Desk Technician

• Provide Tier 1-2 help desk support for end users (remote and onsite)
• Troubleshoot hardware, software, printer, and network issues
• Respond to and resolve support tickets in a timely manner
• Support Microsoft 365, email, and user account management
• Install, configure, and maintain desktops, laptops, and peripherals
• Assist with onboarding/offboarding and system setup
• Document issues, resolutions, and processes clearly
• Escalate complex issues to senior engineers as needed

Do you have experience in Windows?, * 1-3 years of IT support or help desk experience (MSP experience a plus)

• Basic understanding of:

• Windows OS and desktop support
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Active Directory / user account management

• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to multitask and manage priorities effectively
• Reliable transportation (for occasional onsite support)

Pulled from the full job description

• Referral program
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays
• Career development plan, * Competitive salary (based on experience)
• 401(k) with company match
• Health, dental, and vision insurance
• Paid time off and holidays
• Ongoing training and professional development
• Referral bonus program

Why Join DeKind?

• Growth-focused environment (great stepping stone to engineering roles)
• Team-oriented culture that actually supports each other
• Exposure to a wide variety of technologies and clients
• Opportunity to build a long-term career in IT

At DeKind Computer Consultants, we use technology to help people do business better. We're a family-owned and operated managed service provider (MSP) that's been serving clients since 2001. We take pride in being proactive solution managers-leveraging the latest technology to prevent issues before they happen. Our goal is to deliver a complete "Total Care" IT experience for our clients. If you're looking to grow your IT career in a fast-paced, supportive environment-this is the place for you.