IT Services Manager

An opportunity is available for an IT Services Manager to lead and manage service desk functions, end-user computing environments, and back-office systems. This role is responsible for ensuring employee technology needs are met, maintaining compliance with audit and security requirements, and driving operational excellence. The position involves managing system upgrades, patching, monitoring, backups, and asset management for various locations., * Lead and manage IT Service Desk operations, including ticketing systems, order management, inventory tracking, and end-user support.

• Oversee end-user computing, collaboration tools, remote access, and back-office systems, including Microsoft 365.
• Manage system lifecycle activities, including upgrades, patching, monitoring, backups, and hardware/software inventory reporting.
• Own the troubleshooting, resolution, and communication of issues affecting employees.
• Coordinate and support multiple concurrent IT projects, including end-user system upgrades and rollouts.
• Take responsibility for enterprise storage platforms, including Dell/EMC and PURE.
• Manage software licensing, vendor relationships, and cost analysis.
• Implement ITIL or similar frameworks to improve IT service delivery.
• Prepare and manage budgets and resource planning.
• Develop, coach, and supervise IT staff and managers.
• Support disaster recovery planning, testing, and documentation.

Education: Bachelor's degree in Computer Science, Business Administration, or equivalent experience.

Experience: Prior experience managing an IT service desk or technical operations teams is required. Experience managing cross-functional technical environments is also necessary.

Leadership Skills: Project management and organizational skills are essential, along with communication, leadership, and stakeholder management skills.

Technical Skills: Proficiency with Windows environments, Microsoft 365, Active Directory, endpoint management, system security and administration, backup and recovery tools, IT service management (ITSM) tools, and storage platforms including Dell/EMC and PURE.

Preferred Qualifications

• MCSE - Microsoft Certified Systems Engineer
• HDI - Help Desk Institute Certifications
• Experience managing service desk practices for onsite and remote support teams.
• Experience managing a data center and 24x7 operations.
• Experience in an environment supporting multiple clients is preferred.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at