Systems and Infrastructure Engineer

The UGA Libraries advance the University of Georgia's mission by providing the best possible access to recorded knowledge, actively contributing to the success of students and faculty through teaching and research services provided in physical and virtual environments, exemplifying the University's strategic priority to serve the people of Georgia and beyond, and upholding the University's commitment to diversity and inclusion. A member of the Association of Research Libraries with 75 faculty librarians and archivists, 150 staff and nearly 200 student workers, the UGA Libraries receive more than three million visits per year on average and provide services at nine locations across the Athens campus, among them the Main Library, Miller Learning Center, McBay Science Library, Special Collections Libraries and Music, Art and Education branch libraries. The UGA Libraries offer nationally distinctive special collections related to Georgia's history, politics, and public policy, and preserves one of the foremost media collections in public broadcasting. The UGA Libraries provide IT support for Georgia Library Learning Online (GALILEO), Georgia's statewide virtual library initiative, and is home to the UGA Press and Georgia Review literary journal. Please visit libs.uga.edu for more information., M-F; 8 hrs/day; some evening and weekend work and/or on-call duty may be required. This position is based on site at UGA, with a hybrid work schedule available based on operational needs and supervisor approval., The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom., The Systems and Infrastructure Engineer supports Linux-based systems and related infrastructure that underpin GALILEO, GIL, and related statewide library services. This position supports production and non-production environments across on-premises, vendor-hosted, and cloud-connected systems., Working as part of a collaborative team, the Systems and Infrastructure Engineer contributes to the administration, monitoring, maintenance, troubleshooting, and automation of a wide range of systems and services, including Linux servers, virtualization platforms, authentication and access services, proxy services, application environments, and related infrastructure. This role works closely with the Systems Architect, developers, and other team members to support existing services, implement improvements, and build operational knowledge over time.

This position also supports systems and services that interface with the Library Services Platform and related service platforms, with an emphasis on service continuity, access, integrations, and operational consistency., * Provides day-to-day support of server systems and related infrastructure, including monitoring systems and services, reviewing logs and alerts, and responding to outages or urgent operational issues as needed.

• Administers user accounts, permissions, storage access, and other system resources while helping maintain documentation, inventories, and operational procedures.
• Maintains the security, stability, and reliability of Linux-based infrastructure by applying patches, updates, and configuration changes and by supporting networking, storage, virtualization, container platforms, and cloud-connected systems., * Implement, automate, and support infrastructure, application environments, and related service platforms that support GALILEO, GIL, DLG, and related statewide library services.
• Utilize and maintain Ansible playbooks, scripts, branch-based deployment using GitLab CI or similar tools, and other operational tooling used to manage configuration, access, deployments, inventories, containerized services, and repeatable support tasks.
• Deploy, configure, maintain, monitor, and troubleshoot locally hosted, cloud-hosted, and partner-hosted platforms and integrations, including authentication, proxy, network access workflows, and container-based application environments.
• Coordinate with developers, vendors, campus partners, product owners, leadership, and member institutions to resolve issues, implement changes, and support service continuity and modernization efforts., * Communicate regularly with stakeholders regarding work progress, technical issues, risks, and service impacts.
• Work effectively within an iterative, Agile-inspired team environment and coordinate with developers, support staff, partner units, and other stakeholders on supported systems and services.
• Contribute documentation and shared knowledge that improve continuity within the team.
• Participate in relevant meetings, training sessions, working groups, and organization-wide communication, including GRAPEVINE and related communication tools., * Stay current on trends in infrastructure, systems administration, automation, observability, and library technology through training, professional development, and related learning opportunities.
• Participate in evaluation and practical use of emerging tools, including AI-assisted tooling, where they can improve operational efficiency, documentation, troubleshooting, or automation workflows.
• Maintains flexibility and awareness of changes and needs in the department and organization by assuming similar duties and responsibilities as assigned.

Bachelor's degree in a related field or equivalent and 2 years of professional experience, * BA/BS in Computer Science, Information Science, or related discipline.

• Four years of experience administering Linux servers in a production, academic, or comparable environment.
• Two years of experience with Linux-based hypervisors and command-line tools for monitoring and troubleshooting virtualized environments., * Working knowledge of Linux systems administration and infrastructure support concepts.
• Familiarity with networking, virtualization, cloud-connected environments, and containerized application deployment concepts.
• Ability to read, write, and maintain administrative scripts and work with Git-based workflows for infrastructure and automation (Infrastructure as Code).
• Effective communication, documentation, and collaboration skills in a team with varying levels of technical expertise.
• Comfort learning and using AI-assisted tools appropriately to support operational and technical work.
• Knowledge of infrastructure automation tools such as Ansible and related automation workflows.
• Experience supporting web applications, certificates, and access management in a higher education, public sector, or similarly complex environment.

$68k-$80k, commensurate with experience

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (;/strong>. The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine., This work supports the GALILEO initiative and GALILEO Interconnected Libraries. GIL is the shared Library Services Platform used across all 26 USG institutions. GALILEO includes more than 3,000 institutions, including universities and colleges within the University System of Georgia and Technical College System of Georgia, as well as Georgia K-12 schools, public libraries, and select private higher education and K-12 institutions. GALILEO programs include the statewide research portal, the Digital Library of Georgia, Affordable Learning Georgia, GALILEO Interconnected Libraries, and other related projects.