Computer Operations Technician

• Provide quality support to end users, including diagnosis and repair of desktop computers, laptop computers, software, peripherals, classroom AV, and network electronics;
• Configure and customize new and replacement computers using Windows Deployment Server;
• Configure and customize new and replacement computers using the JAMF software suite;
• Assist in the setup and implementation of new technologies as needed;
• Work with management to document procedures and inventory;
• Assist with the initial intake of service calls as needed;
• Handle additional responsibilities as delegated by the Operations Manager or Director of Technology.

Reports To: Director of Technology

Salary Range: $49,000-$51,000 (plus benefits including vacation, sick and personal days, health insurance and defined contribution plan)

• Two to four years' experience in desktop or IT helpdesk support;
• Bachelor's degree with a computer related major and applicable certifications highly desirable;
• Proficiency in the setup, installation, configuration, and imaging of Mac OS X in a multi user environment;
• Experience with JAMF enterprise management solution for Mac (or equivalent program);
• Proficiency in the setup and installation of Windows 10, Windows 11, and Microsoft Office applications;
• Familiarity with LAN concepts such as VLANs, and electronics such as switches and access points;
• Strong analytical and problem-solving skills;
• Demonstrated ability to handle multiple assignments with attention to detail;
• Ability to prioritize and meet deadlines consistently;
• Effective oral and written communication skills;
• Knowledge of current technological developments and trends;
• Must have valid driver's license and vehicle to move between sites;
• Must be able to lift and move equipment weighing up to 50 pounds.