IT Field Technician

The IT Field Technician is responsible for installing, troubleshooting, maintaining, and supporting a wide variety of technology solutions at customer locations. This position combines hands-on installation work with technical support and requires someone who is comfortable working independently while representing TBTECHSERV professionally., IT Support

• Troubleshoot Windows computers and laptops
• Diagnose hardware and software issues
• Install and configure computers and peripherals
• Remove malware and perform system optimization
• Install operating systems and software
• Configure Microsoft 365 and user accounts
• Provide onsite and remote technical support

Network Installation & Support

• Install and configure:
• Routers
• Switches
• Wireless Access Points
• Firewalls
• Configure basic networking equipment
• Troubleshoot network connectivity issues
• Run and terminate Ethernet cabling
• Label and organize network infrastructure
• Assist with rack installations and cable management
• Test and certify network cabling

Camera & Security Systems

• Install commercial security cameras
• Mount cameras indoors and outdoors
• Install NVRs and recording equipment
• Configure camera systems
• Troubleshoot surveillance hardware
• Install and assist with door access control systems
• Run low-voltage wiring for cameras and access control

Structured Cabling

• Pull Cat6/Cat6A cable
• Pull fiber optic cable (training provided if needed)
• Install patch panels
• Terminate RJ45 connectors and keystone jacks
• Install cable supports and pathways
• Maintain neat, organized cable installations

Physical Requirements

This position is physically active and requires:

• Standing for extended periods
• Walking throughout commercial buildings
• Frequently climbing ladders (6-20 feet)
• Working on lifts (training provided)
• Crawling in ceilings and under desks
• Working in attics, basements, and mechanical rooms
• Lifting and carrying equipment up to 50 pounds
• Using power tools and hand tools safely
• Working both indoors and outdoors in varying weather conditions, Daily use of:
• Screwdrivers
• Drills and impact drivers
• Cable testers
• Punch-down tools
• Crimpers
• Fish tape and cable pullers
• Label makers
• Toners and probes
• Ladders
• Power tools
• Laptop computers
• Mobile devices

• Basic understanding of computer hardware
• Strong troubleshooting ability
• Excellent customer service skills
• Ability to learn new technologies quickly
• Good communication skills
• Reliable transportation
• Valid driver's license with acceptable driving record
• Ability to work independently
• Strong attention to detail
• Professional appearance and attitude

Preferred Qualifications

Experience with any of the following is a plus:

• Microsoft Windows 11
• Microsoft 365
• Basic Active Directory
• Networking fundamentals
• TCP/IP
• Wi-Fi troubleshooting
• Ubiquiti/UniFi equipment
• Security camera installation
• Door access control systems
• Structured cabling
• Fiber optics
• Low-voltage electrical work
• VoIP phone systems
• Network racks and server equipment

Certifications such as CompTIA A+, Network+, or vendor-specific certifications are a plus but not required., * Loves technology

• Enjoys solving problems
• Has a positive attitude
• Takes pride in quality workmanship
• Is dependable and punctual
• Communicates professionally with customers
• Works well as part of a team
• Is willing to continue learning and growing in the IT industry

• Flexible schedule