IT Desktop Support Engineer

This position is responsible for analyzing, testing, troubleshooting, and evaluating existing desktop systems configuration, such as PC's/Laptops and virtual desktop environments. Validates Advanced Threat Protection (Microsoft Defender XDR) and PC patching status. This position will also serve as the lead engineer for our IP Telephony platform.

KEY ORGANIZATIONAL RELATIONSHIPS

• Reports to Chief Technology Officer.
• Works closely with CTO, IT team, departments, and employees., To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Computer systems, software, and hardware

• Owner of PC Build Process

• Owner of PC OS and applications o Windows OS o FIS applications and peripherals o Third party applications

• Assist in the management of inventory

• Primary responsibility of PC builds and personalization

• Oversight of Advanced Threat Protection (Microsoft Defender XDR) for non-server compute devices o Review Defender health, validate configuration settings and full deployment

• Test and validate vulnerability compliance across all Windows Desktop assets

• Oversight of PC patching o Deploy, test and validate patching compliance

• Security Systems Management

• Door access
• Security Cameras

• Phone System

• Primary responsibility for phone system configuration and support
• Escalate issues to VaaS provider

• Backup Tier 1 Support Desk Responsibilities as needed
• On Call responsibilities - one week rotation
• Reporting

• Monthly o Microsoft Defender XDR status report o PC Patching Status

• Ongoing o Project/Workload Status

• Research hardware or software products to meet the need for growth that comes with evolving applications and technology.
• Run monthly status reports.
• Train users in procedures related to PC/Laptop, or related systems, operation and applications software.
• Performs other duties as assigned.

Do you have experience in User training (technical support)?, Do you have a Associate's degree?, To perform this job successfully, an individual should demonstrate the following knowledge, skills, and abilities.

• Be a strategic and forward thinking individual
• Requires the ability to independently perform all the duties and of the position efficiently and effectively.
• Must be able to install, configure, troubleshoot and maintain all the software applications and peripheral equipment used in the company.
• Must have strong communication and training skills and can communicate technical information to non-technical users.
• Requires special technical knowledge of the techniques and procedures of software and desktop support for multiple users.
• Must understand installation, configuration and troubleshooting processes for software, hardware, and accessory equipment., * Associate of Arts or Associate of Science degree in a computer related field plus 2 years' experience; or equivalent combination of education and experience.

Pulled from the full job description

• Parental leave
• 401(k)
• Health insurance
• Paid time off
• 401(k) 3% Match
• Dental insurance
• Disability insurance, Stakeholder Bonus

Health Insurance

Dental Insurance

Retirement Plan (401k) - 3% Safe Harbor Contribution + Discretionary Contribution

10 Observed Holidays