Help Desk Technician

Help Desk Technicians provide IT support to employees in response to requests and create documentation. They also participate in planning, design, documentation, and assembly of IT systems and infrastructure at Brewer Science., * Serve as the primary contact for users seeking technical assistance, responding promptly to inquiries via phone, email, in-person, service ticket, or chat.

• Diagnose and resolve common hardware and software issues, such as printer problems, software installations, networking, password resets, and other computer-related technology.
• Accurately log, document, and track support requests and resolutions in the help desk ticketing system, ensuring detailed records for follow-up and analysis.
• Identify and escalate more complex or unresolved issues to senior level technicians and specialists or other IT teams, providing necessary context and documentation.
• Assist users with basic training and guidance on software applications, system features, and best practices.
• Assist in the setup, configuration, and deployment of new computers, workstations, and peripheral devices.
• Assist in inventory management for IT related devices, organization of the Help Desk and IT storage areas, and electronic recycling.
• Collaborate and work with the enterprise applications and IT Operations teams.

Do you have experience in User training (technical support)?, * 2+ years of related experience or

• An equivalent combination of education and experience.

Pulled from the full job description

• Tuition reimbursement
• Pet insurance
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Employee assistance program, At Brewer Science, we are a Top Workplace, Certified Employee-Owned, Certified B Corp , and GreenCircle Certified Zero Waste to Landfill. By joining Brewer Science, you will be eligible to receive benefits including:
• Medical, dental, vision, life, long- and short-term disability, identity theft protection, and pet insurance
• Paid leave, including community service leave, wellness breaks, and other special leave
• Employee stock ownership, 401k, and bonus plans
• Educational assistance & employee assistance program