Technical Services Support Specialist IV-(Technology Coordinator)-DCRS/Administration

Manages all aspects of the Department of Community Resources and Services (DCRS) IT planning, support and implementation, including data reporting, the creation of data dashboards to inform policy and program development, oversight of technology equipment support for all department locations, coordination with County Department of Technology and Communication Services (DTCS) for cybersecurity planning, development and implementation of a technology strategic plan and continuity of operations planning with Office of Emergency Management. Development of solutions to a wide range of ever changing technical demands and problems, develop strategies to meet short and long-term goals of the Department. Performs project management, such as overseeing the acquisition, installation and implementation of a new software platforms, or the mass configuration of hardware by a vendor; maintains, supports and uses multiple and complex application systems; and advises Department leadership on the acquisition of new hardware and software. Supervises the DCRS Technology Team, Emergency Management Team and Data Reporting Team. STARTING SALARYHIRING RANGE: $41.25 - $46.48 $85,796 - $96,685 CLASS DESCRIPTION: Performs senior professional level technology and communication services work, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work includes maintaining, supporting, and using the multiple and complex operating system components and subsystems used by the Data Operation Center or performing highly complex programming analysis and systems design. This is a Classified position, meaning that it is a part of the Howard County Classified Service upon completion of a probationary period of at least six (6)months.

This position has been designated as "essential personnel," meaning an employee is expected to work during inclement weather, emergency situations, County holidays and on an on-call basis. EXAMPLE OF DUTIES

• Serves as project manager for all IT related projects and organizes larger project requests for DTCS. (i.e. new sites and major renovations). These tasks include requirements, statement of work, and implementations, deployments and support functions.
• Works closely with DTCS senior project management team in communication and technical documentation to complete larger technical projects.
• Develops short and long-term technology goals for the Department.
• Develops cybersecurity plan for the Department to include management of all Cloud based solutions, data protection plan and development of SOP for all Cloud vendors.
• Coordinates DTCS hardware and software upgrades for the Department by providing requested data, needs, and concerns of the department. Hands on implementation of major countywide software rollouts.
• Maintains relationship and resolves problems with vendor and third-party software.
• Support project initiatives, including identifying and analyzing preliminary business needs, budget considerations, time and resource estimates, defining the project scope and objectives, and getting business user sign-off.
• Development of data reporting and dashboard tools including, but not limited to, the use of Power BI, Service Now and WellSky Report Builder. Service Now, WellSky Report Builder, ActiveNet, and Monday.com
• Establishes and maintains effective working relationships with all levels of staff within the Department and other departments of County Government
• Estimates resource requirements and provides plans for senior management.
• Oversees management of the Department's technology information and data, reporting, and evaluation. Evaluates effectiveness of delivered solutions.
• Develops online portals to assist Department programs with Information and Referral, Community Outreach, Virtual Trainings.
• Ensures all staff has the appropriate level of training and support to use software effectively.
• Directs and coordinates training sessions for staff
• Actively participates in development, coordination and implementation of business solutions with internal stakeholders, vendors, and teams.
• Works closely with DTCS project management team and acts as chief liaison in all communication and technical documentation for large projects.
• Manages technical hardware and software for departmental "DOC".
• Works with Emergency Management Specialist and OEM on Continuity of Operations planning; participates in activities related to Emergency Management as requested including some evening and weekend work hours may be required.
• Manages end user support for all hardware and software requirements
• Liaison between the Department and DCTS as well as other departments on an as-needed basis.
• Manages incidents, problem and change requests using Service Now portal.
• Participates in technical test reviews and analysis of developed and implemented systems.
• Follows and enforces system administration best practice.
• Serves as member of the Department's Executive Leadership team.
• Performs other related duties as assigned., Supervises the DCRS Technology Manager, Data Manager, and Emergency Management Specialist. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

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Howard County: Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community. Howard County Government: Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) - the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking. What are we looking for? We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations. What you'll like most about working at Howard County Government: * We are committed to workplace excellence in every area of County government. * We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged! * We offer competitive compensation and great benefits including medical, retirement, and wellness programs. * As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.