Cloud Operations & Maintenance Engineer

• We will give you valuable tips and feedback on your application documents and interviews
• We will create a candidate profile containing your strengths and potential and thus increase your chance of being placed in a position
• We actively present you to specialist departments and keep you updated on the application process

Your Duties:

• Deliver customer onboarding and training support, ensuring successful adoption of systems and platforms / Execute operational tasks on cloud-hosted user platforms based on customer requests, ensuring reliability and availability
• Continuously perform system monitoring to ensure uninterrupted service availability / Perform independently incident management and troubleshooting, ensuring timely resolution and minimal service disruption
• Support problem management and bug fix activities, contributing to sustainable solutions and prevention of recurrence / Support quality enhancement initiatives to improve system performance and customer satisfaction
• Coordinate with development teams and L3 support, ensuring efficient escalation handling and resolution of complex issues
• Support and track compliance with service agreements (SLAs) and KPIs
• Support the design and optimization of Jira Service Management (JSM) portals and ticket workflows to improve service efficiency and user experience
• Contribute to the continuous refinement and improvement of operational processes to enhance scalability and robustness
• Support the preparation and presentation of operational reports, including KPI tracking, incident analysis, and improvement actions
• Support and participate in customer quality meetings, ensuring transparency and alignment on service performance
• Perform root cause analysis (RCA) for incidents and recurring issues, supporting the implementation of preventive measures, Maintenance Engineer Jobs in Maintal Maintenance Engineer Jobs in Rödermark Maintenance Engineer Jobs in Mörfelden-Walldorf Maintenance Engineer Jobs in Kriftel Maintenance Engineer Jobs in Obertshausen Maintenance Engineer Jobs in Langen Maintenance Engineer Jobs in Offenbach am Main Maintenance Engineer Jobs in Mühlheim Maintenance Engineer Jobs in Dreieich Maintenance Engineer Jobs in Rodgau Maintenance Engineer Jobs in Egelsbach Maintenance Engineer Jobs in Liederbach Maintenance Engineer Jobs in Niederdorfelden Maintenance Engineer Jobs in Dietzenbach Maintenance Engineer Jobs in Karben Maintenance Engineer Jobs in Neu-Isenburg Maintenance Engineer Jobs in Kelkheim Maintenance Engineer Jobs in Bad Vilbel Maintenance Engineer Jobs in Kelsterbach

• Master's or bachelor's degree in computer science, communication or similar / Experience in cloud connectivity in automotive or IOT complex architecture
• Experiences with electric vehicle architecture, infotainment, connectivity, over the air programming or vehicle diagnostics are an advantage
• Experience in operations, maintenance, or IT service management environments, ideally in cloud-based systems
• Strong understanding of incident management, problem management, and SLA/KPI
• Hands-on experience with AWS cloud platforms. and operational support of hosted applications appreciated. Other platforms´ knowledge is the plus / Hands-on experience with Jira Service Management (JSM) or comparable ticketing tools
• Ability to collaborate effectively with international DevOps teams and L3 support, including managing escalations
• Strong analytical skills with experience in root cause analysis and troubleshooting complex systems
• Solid reporting skills with the ability to translate operational data into actionable insights
• Ability to handle high-priority incidents (P1/P2) in a structured and calm manner / Structured, proactive, and solution-oriented mindset
• Fluent in English

Hays Professional Solutions GmbH Standort Dortmund HR services 1,001-5,000 employees