Desktop Support Technician - PT

Performs a variety of analytical and technical tasks relating to installation, implementation, operation, and maintenance of in-house computer services and systems. Performs as an Information Technology (IT) team member and works within team structure to promote quality IT Department and College services to customers/partners while achieving respective goals, objectives, and mission. Performs a variety of technical duties related to implementation and maintenance of in-house computer services, systems and equipment., * Install, configure, test, maintain, monitor and troubleshoot end user workstation hardware/software, peripherals and networked products.

• Utilize ticketing systems to maintain service tickets.
• Create and maintains computer images. Images new and re-purposed computers
• Assist in inventory control, inventory identification, and surplus of excess equipment.
• Perform other related duties as required.

SHARED IT RESPONSIBILITES:

• Performs as an Information Technology (IT) team member and works within team structure to promote quality IT Department and College services to customers/partners while achieving respective goals, objectives, and mission.\
• Assists users to understand software applications, orients, and trains users in software applications.
• Supports faculty and staff with IT related issues and focuses on developing highly interactive relationships through customer service skills.

Performs a variety of analytical and technical tasks relating to installation, implementation, operation, and maintenance of in-house computer services and systems. Performs as an Information Technology (IT) team member and works within team structure to promote quality IT Department and College services to customers/partners while achieving respective goals, objectives, and mission. Performs a variety of technical duties related to implementation and maintenance of in-house computer services, systems and equipment.

Do you have experience in Customer communication?, Do you have a High school diploma or GED?, * High School Diploma or equivalent., * Certification from a Technical College.

• Two (2) years of PC/LAN experience.
• Basic understanding of PC architecture and operation of both hardware and software.
• Ability to communicate effectively, verbally and in writing.
• Ability to develop effective working relationships with supervisors, co-workers, students, and the public.
• Ability to work independently and manage work assignments in a high interpersonal contact environment.
• Ability to deal effectively with stress caused by work load and time deadlines.

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• Vision insurance
• Health savings account
• Dental insurance
• Paid sick time