Help Desk Specialist

We are seeking a highly motivated Help Desk Specialist to join our dynamic IT support team. In this role, you will serve as the first point of contact for end-users seeking technical assistance, providing prompt and effective solutions to a wide range of hardware, software, and network issues. The ideal candidate will possess strong communication skills, technical expertise, and a customer-focused approach to ensure seamless IT operations across the organization. This paid position offers an excellent opportunity to develop your IT support skills within a collaborative environment committed to technological excellence., * Respond promptly to user inquiries via help desk ticketing systems such as ServiceNow, Jira, or BMC Remedy, documenting issues accurately and thoroughly.

• Provide technical support for desktop and laptop computers, including hardware troubleshooting, software installation, and configuration.
• Troubleshoot network connectivity issues involving LAN, VPN, firewall configurations, TCP/IP protocols, DNS settings, and network devices such as Meraki and Cisco equipment.
• Assist users with operating systems including Windows (Windows Server), macOS, and Linux, ensuring optimal performance and security.
• Manage Active Directory accounts through GPO (Group Policy Objects) and Active Directory management tools to facilitate user access and permissions.
• Resolve issues related to mobile devices, printers, and other peripherals while maintaining high levels of customer service.

• Proven experience in technical support or IT support roles with a strong foundation in equipment troubleshooting and software troubleshooting.
• knowledge of computer networking concepts such as TCP/IP, DNS, LAN/WAN architecture, and network administration.
• Proficiency in managing Active Directory accounts and Group Policy Objects (GPO).
• Familiarity with operating systems including Windows (Windows Server), macOS, Linux; experience supporting diverse environments preferred.
• Hands-on experience with help desk ticketing systems such as ServiceNow or BMC Remedy
• Strong analysis skills for diagnosing complex hardware or software issues efficiently.
• Ability to communicate technical information clearly to non-technical users while demonstrating excellent customer service skills.

This role is ideal for individuals eager to advance their career in IT support within a fast-paced environment. If you are dedicated to delivering exceptional customer service while maintaining technical excellence, we encourage you to apply today.

3.73.7 out of 5 stars Princeton Junction, NJ 08550 $15 - $19 an hour - Contract