IT Hardware / Software Technician

We are seeking a dynamic and detail-oriented IT Hardware / Software Technician to join our innovative technology support team. In this role, you will be responsible for maintaining, troubleshooting, and supporting a wide range of IT hardware and software systems across our organization. Your expertise will ensure seamless operation of our IT infrastructure, enhance user experience, and contribute to the overall efficiency of our technological environment. This position offers an exciting opportunity to work with cutting-edge technology, solve complex problems, and deliver exceptional customer support in a fast-paced setting., * · Testing incoming/Outgoing servers and server components

• · Troubleshooting issues with servers and parts
• · Quality control for incoming purchase orders
• · Providing technical remote support assistance to customers (Level 1 & 2 Help Desk Support)
• · Install, configure, and troubleshoot desktops, laptops, tablets, and workstations.
• · Deploy and replace POS systems, kiosks, printers, scanners, payment devices, and peripherals.
• · Install and configure routers, switches, wireless access points, firewalls, and networking equipment.
• · Image, configure, and upgrade Microsoft Windows operating systems and business software.
• · Install Microsoft 365, antivirus, VPN software, and endpoint security solutions.
• · Perform hardware upgrades including SSDs, RAM, docking stations, monitors, and peripherals.
• · Troubleshoot hardware, software, printer, and network connectivity issues.
• · Support Active Directory workstation joins and user account administration.
• · Install structured cabling including Cat5e, Cat6, and fiber patching as required.
• · Install digital signage, menu boards, displays, and related technology.
• · Document work performed using ticketing systems and mobile applications.
• · Maintain inventory accountability and follow customer site procedures.
• · Provide professional customer service while representing the company.

Requirements

• · Windows 10/11
• · Microsoft 365
• · Desktop and Laptop Repair
• · POS Systems
• · Networking (TCP/IP, DNS, DHCP)
• · Routers, Switches, Wireless Access Points
• · Active Directory
• · VPN Configuration
• · Printer Support
• · Structured Cabling
• · Ticketing Systems (ZOHO)

• · High School Diploma or GED required.
• · Associate degree or technical certifications preferred.
• · 2+ years of IT field service or desktop support experience preferred.
• · CompTIA A+, Network+, or equivalent certifications preferred.
• · Experience building and testing PC's and/or Servers.
• · Strong troubleshooting, communication, and customer service skills.
• · Has/Can obtain security clearance for off-site jobs.
• · Ability to travel and possess a valid driver's license.
• · Ability to lift 50 pounds and work in commercial environments.
• · Ability to stand for up to 8 hours.

Key Performance Indicators (KPIs)

• · First-Time Fix Rate
• · Customer Satisfaction (CSAT)
• · Project Completion Rate
• · Ticket Resolution Time
• · Quality Audit Score
• · On-Time Arrival
• · Safety Compliance
• · Documentation Accuracy

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft Certified Professional
• Cisco CCNA
• OEM Certifications (Dell, HP, Lenovo, Epson, Zebra)

Join us if you're eager to leverage your technical expertise in a vibrant environment where innovation meets support! We're committed to fostering growth through continuous learning opportunities while empowering you to make a real impact on our organization's success through your technical prowess., * How many years of hardware experience do you have?

• How many years of Testing experience do you have?
• Do you have any customer facing experience?

Experience:

• Troubleshooting: 3 years (Required)

Pulled from the full job description

• Tuition reimbursement
• Parental leave
• 401(k)
• Health insurance
• Paid time off
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement