Software Technical Support Engineer

To support our growth, Applied Materials is recruiting a Software Technical Support Engineer on a permanent contract.

You are responsible for the installation, configuration, testing and validation phases, follow-up, customer training, and all corrective actions related to the software and network solutions installed on the equipment sold to our customers and used in a cleanroom environment for semiconductor manufacturing.

You work in support of our customer service and process support teams within the client's cleanroom, and travel up to 75% of the time.

Main responsibilities:

• Installation et configuration (35%)

• Install and configure software solutions on customer equipment in a cleanroom environment (MS Windows environment).

• Configure the equipment network to enable communication with the customer's network.

• Improve existing procedures and document new ones as needed for internal use.

• Customer support (35%)

• Provide assistance and expertise in analyzing the performance of installed equipment.

• Analyze issues reported by the customer or the local team on production equipment related to installed software.

• Plan interventions to resolve performance issues (configurations, software updates, data recovery, etc.).

• Escalate unresolved issues to a community of software experts to obtain solutions for the customer.

• Support the customer in developing and deploying new automation solutions (SECS/GEM protocol) in the cleanroom.

• Contribute to continuous improvement initiatives to enhance productivity (deployment of new software solutions, diagnostic tools, script development, etc.).

• Create an environment conducive to developing new business opportunities.

• Testing & validation (15%)

• Develop simulation platforms replicating cleanroom equipment configurations to validate new software solutions before deployment.

• Test solutions using equipment-specific test plans aligned with customer requirements.

• Validate installation procedures and update them when necessary.

• Projects (15%)

• Contribute to solution/product design, testing, documentation reviews, and conferences.

• Stay up to date on Applied Materials and external software and network solutions.

• Ensure internal training of local teams on software-related aspects of cleanroom equipment.

• Leverage proximity to engineers and knowledge of equipment to propose pragmatic and innovative solutions aimed at improving industrial performance.

• Ensure compliance with Applied Materials and customer quality standards.

• Master's degree (Engineering School, Bac+5) in IT/Networks, Mechanical, Electrical, Electronics, Maintenance, or related fields.
• Recognized experience in demanding production or maintenance environments (semiconductors, aerospace, medical, nuclear, automotive, etc.).
• Interest in hands-on, field-based work.
• Ideally, prior operational experience in large-scale industrial ramp-up environments.
• Ideally, dual skill set in IT + mechanical or IT + electronics.
• Strong organizational skills and ability to manage priorities and unforeseen situations.
• Excellent communication and customer-facing skills, with the ability to build trust with various stakeholders.
• Curious, rigorous, structured, analytical, and adaptable to dynamic environments.
• Able to work autonomously.
• Fluent in English (oral and written), enabling interaction with international colleagues and customers.
• International travel is required for this role (up to 75% of the time)

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.