1st Line Service Desk Technician

We're recruiting on behalf of our client for a 1st Line Support Technician to join their growing Service Desk team, providing first-class technical support to a diverse client base.

You'll be joining a business that genuinely invests in its people. Supported by experienced engineers and mentors, you'll continue developing your technical skills, gain industry-recognised certifications, and build the foundations for a long-term career in IT.

The Role:

As part of the Service Desk team, you'll be responsible for delivering high-quality 1st line support while providing an excellent customer experience.

Your day-to-day responsibilities will include:

• Delivering 1st line technical support and triage for client incidents and service requests
• Diagnosing and resolving hardware, software and user issues via telephone, remote support tools and email
• Logging, prioritising and managing tickets through the ITSM system, ensuring clients are kept informed throughout
• Escalating more complex issues to senior engineers where appropriate, while meeting agreed SLAs and quality standards
• Working collaboratively with colleagues to ensure efficient and effective service delivery

If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, this could be the opportunity you've been looking for., To be successful in this role, you'll already have some commercial experience working within an IT Service Desk or Helpdesk environment and be looking to develop your career further.

A relevant IT qualification or degree is welcome, but just as importantly, you'll have gained commercial experience in a service desk environment.

You'll also bring:

• Excellent communication skills with a professional, customer-focused approach
• A good working knowledge of Microsoft Windows and Microsoft 365 environments
• Strong organisational and time management skills
• A calm, logical approach to troubleshooting and problem solving
• A genuine enthusiasm for technology and a desire to continually learn and develop

• Ongoing training and mentoring from experienced IT professionals
• Support towards industry certifications
• Clear opportunities to progress into more advanced technical roles
• A supportive, collaborative team that values learning and continuous improvement

If you're looking for a role where you can build on your existing service desk experience, develop your technical expertise and grow your IT career with a business that invests in its people, we'd love to hear from you. Apply today.

Job Types: Full-time, Permanent

Pay: £27,500.00-£30,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee mentoring programme
• Free parking
• Life insurance
• Paid volunteer time
• Private medical insurance
• Sick pay
• Work from home