IT Support Specialist

Oakwood Group is seeking a customer-focused and technically skilled IT Support Specialist to serve as the first point of contact for employee technology support. This role is ideal for a hands-on IT professional who enjoys solving problems, helping users, and ensuring technology runs smoothly across the organization.

As a key member of our Information Technology team, you will provide Tier 1 support for employees across a variety of systems and platforms, helping maintain operational uptime and delivering exceptional customer service. You will troubleshoot issues, support end users, document resolutions, and escalate complex technical problems when needed., * Serve as the primary Tier 1 contact for IT support requests, incidents, and service tickets.

• Troubleshoot and resolve issues involving Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Support user account management, including password resets, multi-factor authentication (MFA), and Azure Active Directory access issues.
• Assist with Intune-managed devices, including compliance monitoring and application deployment.
• Diagnose and resolve workstation, operating system, and hardware issues in Windows 10 and Windows 11 environments.
• Support wired and wireless connectivity issues, including Wi-Fi and VPN troubleshooting.

Security & Systems Support

• Perform initial review of endpoint security alerts and escalate concerns as appropriate.
• Support email security tools, including spam filtering and quarantine management.
• Assist employees with cybersecurity awareness and training platform support.
• Escalate network, infrastructure, security, and system-level issues to Tier 2 support teams as needed.

Hardware & Operational Support

• Support printers, scanners, barcode scanners, and other end-user hardware.
• Document troubleshooting steps, resolutions, and actions within the IT service management platform.
• Maintain professionalism, confidentiality, and a high level of customer service in all employee interactions., At Oakwood Group, technology plays a critical role in supporting our manufacturing operations and business teams. We are looking for an IT professional who is passionate about helping others, solving technical challenges, and contributing to a collaborative and service-oriented culture.

If you enjoy working directly with users, troubleshooting diverse technologies, and making a meaningful impact on daily operations, we'd love to hear from you.

• Associate's or Bachelor's degree in Information Technology or a related field, or equivalent combination of education and experience.
• Minimum of three (3) years of IT support, help desk, or technical support experience in a corporate environment.
• Strong working knowledge of:

• Microsoft 365 applications
• Windows 10 and Windows 11 environments
• End-user computing systems

• Experience supporting Azure Active Directory, including password resets, MFA, and user access requests.
• Basic understanding of Microsoft Intune device management.
• Foundational knowledge of endpoint security and email filtering technologies.
• Ability to troubleshoot basic network issues including Wi-Fi, DHCP, and VPN connectivity.
• Excellent customer service, communication, and interpersonal skills.
• Strong problem-solving abilities with attention to detail.
• Ability to prioritize multiple tasks and manage time effectively in a fast-paced environment.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Employee assistance program
• Disability insurance, Oakwood Group offers a competitive compensation and benefits package, including:
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Holidays
• Life and Disability Insurance
• Employee Assistance Program
• Professional Development Opportunities