IT Support Analyst

As an IT Support Analyst, you will provide first-line technical support to colleagues across the business, resolving hardware, software, and system issues while ensuring excellent customer service. You will manage IT support requests from initial logging through to resolution, maintaining user accounts and supporting a range of Microsoft technologies. Working closely with the wider IT team, you will contribute to system improvements, IT projects, and the smooth day-to-day operation of the IT service., * Provide first-line IT support for hardware, software, and system-related issues across the business.

• Log, prioritise, and resolve support tickets within agreed service levels (SLAs).
• Troubleshoot technical issues and escalate complex problems where required.
• Manage user accounts, access permissions, and password resets.
• Install, configure, and maintain IT hardware and software.
• Support colleagues across multiple systems and technologies with clear, practical guidance.
• Maintain accurate support documentation and update the IT knowledge base.
• Assist with IT projects, system upgrades, and continuous service improvements.
• Build strong relationships with users and deliver a professional, customer-focused IT support service.

• Proven experience in an IT Support or Service Desk role.
• Strong knowledge of Microsoft 365 administration, including SharePoint, OneDrive, Teams, and Intune.
• Experience troubleshooting hardware, software, operating systems, and business applications.
• Good understanding of network fundamentals, configuration, and maintenance.
• Excellent problem-solving and analytical skills.
• Strong customer service and communication skills, both verbal and written.
• Ability to work independently as well as collaboratively within a team.
• Proactive, organised, and solution-focused approach to work.

Desirable:

• Experience with cloud technologies, including Microsoft Azure and VMware.
• Knowledge of network infrastructure and IT security.
• Experience supporting Mitel phone systems.
• Relevant IT certifications (e.g. Microsoft, CompTIA, ITIL).
• Experience supporting a manufacturing or multi-site business environment.

Ability to commute/relocate:

• High Wycombe HP10 9QY: reliably commute or plan to relocate before starting work (required)

Pulled from the full job description

• Referral programme
• Employee assistance programme
• Free parking
• Company pension
• Cycle to work scheme
• On-site parking, * Contributory Pension Scheme (5% Employer Contribution, Increasing up to 10% with Services)
• Medical Cash Back Plan (Simply Health)
• Life Assurance (4 x Annual Gross)
• Annual Performance Bonus
• Annual Pay Review
• Onsite Free Car Parking
• Cycle to Work Scheme.
• Employee Referral Scheme
• Employee Assistance Programme - Health & Wellbeing
• 25 Annual Holidays plus Bank Holidays and One Company Holiday (and Christmas Shutdown)

CliniMed Limited is a leading name in Healthcare and Medical Equipment industry. We are a group of companies founded in 1982 following the acquisition and formation of number of additional companies within the group. We're a fast-growing and dynamic organization that's dedicated to making a difference in the lives of our customers. Through the development of innovative healthcare products and exceptional customer services, we are committed to improve lives of our customers exceeding their expectations.