Systems / Network Engineer

CTS Services Inc. is seeking a highly skilled client-facing Systems / Network Engineer to join our Remote & Onsite Services team. This role supports multiple clients in various industries, including some non-profit and education accounts, delivering project-based support in a fast-paced MSP environment. If you have a passion for designing, building, implementing, managing, and maintaining an organization's IT network infrastructure, this is your opportunity to thrive in a collaborative, fast-paced environment.

What You'll Do:

• Administer and support Windows Server environments.
• Architect and install network infrastructure, including routers, switches, firewalls, load balancers, and VPNs.
• Implement and manage security protocols, update virus protection, maintain firewalls, and establish data backup and disaster recovery procedures.
• Manage Active Directory and Microsoft Entra ID (Azure AD).
• Support Microsoft 365 administration and troubleshooting.
• Perform server, workstation, and application deployments.
• Manage operating system and application patching.
• Monitor system performance and proactively address issues.
• Troubleshoot escalated infrastructure and application issues.
• Participate in infrastructure projects, migrations, and technology refresh initiatives.
• Maintain technical documentation and contribute to knowledge-sharing efforts.
• Provide exceptional client-facing support across multiple customer environments.

• Bachelor's degree in information technology, Computer Science, or equivalent experience.
• 4-7 years of experience supporting Microsoft infrastructure environments.
• Experience with Windows Server administration.
• Experience with Microsoft 365 and Entra ID.
• Experience with virtualization technologies such as Hyper-V, VMware, and Proxmox.
• Experience working in an MSP environment supporting multiple clients preferred.
• Strong analytical thinking, incident management, and the ability to explain complex technical issues to non-technical stakeholders
• Excellent communication, customer service, and documentation skills.
• Industry-recognized credentials such as Cisco's CCNA or CCNP, CompTIA Network+, Juniper, and Microsoft certifications are a plus.

Skills for Success:

• Customer-first mindset.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities and client requests.
• Team-oriented approach with a willingness to learn and grow.
• Strong attention to detail and follow-through.

CTS Services Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. At CTS Services Inc., we don't just support IT-we support people. As a trusted Managed Service Provider, we deliver secure, scalable technology solutions that help organizations thrive. We're committed to professional growth, high-quality work, and a workplace where your contributions matter. What We Offer: * Salary range: (based on experience) * Medical, 401k, Generous PTO * A culture that values collaboration, respect, and real impact