IT Field Service Technician

As an IT Field Technician you are responsible for delivering on-site technology support for our clients field equipment. This includes installing hardware such as servers and computers, installing and configuring software, and being an information technology "Jack of all trades." You will never be bored in this position as you will play an integral role in the support of our rapidly growing technology company's partners and clients. Through your work, you will interact with our service desk, our clients, and 3rd parties to solve technical issues at our client sites, perform technical bench work and provide exceptional customer service. Your work will help our clients to achieve their business goals and you will encounter new and interesting challenges every day that keep the job fresh and exciting., * Serve as the field contact for a client seeking technical assistance.

• Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue, and details provided by the client.
• Walk the client through the problem-solving process.
• Educate the client on technical solutions.
• Work with Helpdesk to resolve field based issues.
• Record Events, Problems, Resolutions, and Time in PSA Ticket Tracking ·
• Follow up with customers to report issue status and information
• Identify and suggest possible improvements to field operations.

Do you want to take your IT career to the next level with a deeper understanding of networking, AWS, Azure, and cybersecurity? This position is a great opportunity for that person who wants to level up their knowledge and their IT career. You will have the opportunity to develop your skills, and grow your career in a company providing technology and cyber security services to local governments, small businesses and nonprofits! We're interested in you if you have a passion for technology, a willingness to help people, and a service first attitude., * The ability to perform IT troubleshooting on PCs running Windows 10, 11, and Mac, printers, windows servers, and Microsoft 365.

• Clear understanding of basic office technology like printers, copiers, and telephones.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Ability to keep yourself organized and on-task.
• Ability to multitask and adapt to changes quickly
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of prospect information.
• Self-motivated with the ability to work in a fast moving environment
• Ability to keep up on necessary ongoing industry related training
• Ability to perform remote support and resolve client issues.

Technical Knowledge:

• Windows 11 and Mac
• Basic Understanding of IPv4, DNS, DHCP
• Familiarity with Windows Server
• Familiarity with Microsoft 365

PREFERENCE WILL BE GIVEN TO CANDIDATES WHO:

• Have demonstrable customer service experience
• Have demonstrable technical support experience
• Who have taken the INDEED proficiency test for this position., * High school or equivalent (Preferred)

Experience:

• Customer Service: 3 years (Preferred)
• Windows Troubleshooting: 2 years (Required)

Pulled from the full job description

• Health insurance
• Paid time off, * Health insurance
• Paid time off

Established in 2008, Business Technology Solutions Group (BTSG) is a family owned small business on a mission to professionally deliver managed IT services, cybersecurity services, and IT consulting services in a fast, friendly and frustration free manner. At BTSG we are committed to an uncommon working relationship with our clients that is supportive, growth oriented and collaborative.