Systems Analyst I

Chesapeake Human Services Division of Social Services is seeking a full-time Systems Analyst I to lead and support the Division's technology operations. This position serves as the team lead for IT functions, supervises a Client Technologies Analyst I, and plays a key role in managing technology projects, supporting users, and maintaining critical systems.

The successful candidate will oversee the full lifecycle of the Division's hardware, software, and information systems while providing technical leadership, training, and hands-on support. This is an excellent opportunity for a technology professional who enjoys problem-solving, project management, and collaborating with staff to improve business processes through technology., * Lead day-to-day IT operations for the Division and provide supervision, guidance, and support to technical staff.

• Manage and participate in technology projects, including planning, implementation, testing, upgrades, and ongoing system maintenance.
• Analyze user needs and business processes to identify opportunities for technology improvements and recommend effective solutions.
• Design, implement, maintain, and troubleshoot computer systems, software applications, hardware, and network resources.
• Provide technical support to staff by diagnosing and resolving hardware, software, system access, and connectivity issues.
• Administer system and network security, including user account management, access controls, and compliance with established policies and procedures.
• Develop and deliver user training, technical documentation, and instructional materials to support effective use of technology resources.
• Monitor emerging technologies, industry trends, and best practices to recommend enhancements that improve efficiency, security, and service delivery.
• Maintain hardware and software inventories, system documentation, and other administrative records; assist with technology budgeting, purchasing, and vendor coordination as needed.
• Collaborate with internal departments, vendors, and stakeholders to support operational needs and ensure reliable technology services.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks., * Act as the agency's Local Security Officer (LSO) by managing user access to VDSS systems, ensuring compliance with information security requirements, and conducting annual access reviews.

• Provide oversight to technical support staff, manage IT assets, and coordinate state and local IT initiatives and system updates.
• Serve as internal IT project coordinator and provide backup technical support to ensure continuity of technology services.
• develop programs to meet specification; develop program flowcharts;
• Identify and correct program problems encountered in testing; record technical information and compose instructions;
• Communicate effectively both orally and in writing;
• Solve programming problems; and work well with end-users in clarifying and solving programming issues.

Posting Detail Information

Job Open Date 07/08/2026 Job Close Date 07/15/2026 Open Continuous No Special Instructions to Applicants

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands L=Light - Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree. Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs. Standing Frequently- From 1/3 to 2/3 of the time. Sitting Frequently- From 1/3 to 2/3 of the time. Walking Frequently- From 1/3 to 2/3 of the time. Lifting Frequently- From 1/3 to 2/3 of the time. Lifting Amount Exerting up to 20 lbs Carrying Frequently- From 1/3 to 2/3 of the time. Carrying Weight Exerting up to 20 lbs Pushing/Pulling Frequently- From 1/3 to 2/3 of the time. Pushing/Pulling Weight Exerting up to 20 lbs Reaching Occasionally- Up to 1/3 of the time. Handling Occasionally- Up to 1/3 of the time. Fine Dexterity Frequently- From 1/3 to 2/3 of the time. Kneeling Occasionally- Up to 1/3 of the time. Crouching Rarely- Less than 1 hour per week. Crawling Rarely- Less than 1 hour per week. Bending Occasionally- Up to 1/3 of the time. Twisting Frequently- From 1/3 to 2/3 of the time. Climbing Occasionally- Up to 1/3 of the time. Balancing Rarely- Less than 1 hour per week. Vision Continuously- 2/3 or more of the time. Hearing Continuously- 2/3 or more of the time. Talking Continuously- 2/3 or more of the time. Foot Controls Continuously- 2/3 or more of the time. Machines, Tools, Equipment and Work Aids Used Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car, and related equipment. Protective Equipment Required N/A Health and Safety

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never Mechanical Hazards N = Never Chemical Hazards N = Never Electrical Hazards S = Seasonally Fire Hazards S = Seasonally Explosives S = Seasonally Communicable Diseases S = Seasonally Physical Danger or Abuse S = Seasonally Other If Other, Description Environmental Factors

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never Dirt and Dust D = Daily Extreme Temperatures D = Daily Noise and Vibration D = Daily Fumes and Odors D = Daily Wetness/Humidity D = Daily Darkness or Poor Lighting D = Daily Primary Work Location Office Environment Non-Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs. Time Pressures Continuously- 2/3 or more of the time. Emergency Situations Frequently- From 1/3 to 2/3 of the time. Frequent Change of Tasks Continuously- 2/3 or more of the time. Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time. Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time. Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time. Tedious or Exacting Work Continuously- 2/3 or more of the time. Noisy/Distracting Environment Continuously- 2/3 or more of the time. Other If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s) NO

Professional References

Professional References

Please provide contact information for professional references. Minimum Requests 0 Maximum Requests 4, 4. * Do you have technical experience supporting any of the following or similar systems/software: Laserfiche, Everbridge, WEBEOC, Help Desk, State or Local software programs. If so, please elaborate or type NA, if not applicable. (Open Ended Question)

5. • Do you have experience accessing security systems (e.g. card readers, cameras)? Please briefly describe or type NA, if not applicable. (Open Ended Question)

Applicant Documents

Required Documents

1. Resume

Optional Documents

1. Transcripts
2. Letter of Recommendation

VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires any combination of education and experience equivalent to a bachelor's degree in computer science or a closely related field.

EXPERIENCE REQUIREMENTS: In addition to satisfying the vocational/education standards, this class requires a minimum of two years of full-time equivalent experience. SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver's license and a driving record that is in compliance with City Driving Standards. As applicable Information Technology based positions must meet requirements specified in Criminal Justice Information System (CJIS) policy for access to the Virginia Criminal Information Network (VCIN)., * Project Management experience

• Serve as primary Systems Analyst for the Kinship application, coordinating with vendors and City IT on system support, troubleshooting, user access, and system enhancements., 1. * Do you possess a valid driver's license and a driving record that is in compliance with the City's Driving Standards? Please review link in posting for details.

• Yes
• No

2. • Do you have two or more years of supervisory experience? Please briefly describe or type NA, if not applicable. (Open Ended Question)
3. • Do you have two or more years of Human Services or local government experience? Please briefly describe or type NA, if not applicable.