Unified Engineer

Understanding of Global service offerings such as SIP Trunking, Audio and Video Conferencing and IP Telephony architectures

• Good knowledge on video conferencing and interop as expected to support on similar scenario and endpoints with knowledge on product similar to pexip

• Troubleshooting PSTN call issues and coordinating on Trunk, PRI issues

• Good understanding on MS Licensing

• Experience with SBC and voice gateway and understanding on Direct Routing configuration to provide support on same.

• Good experience with VOIP end points like Cisco or Teams Compatible devices like registration, firmware upgrade, troubleshooting

• Ability to troubleshoot and fix various technical problems

• Troubleshooting endpoints/gateways/gatekeeper registration

• Knowledge about Emergency Location and Assignment

• Experience managing voicemail system and troubleshooting Voicemail & Unity Call handlers

• Ability to read and analyse log files and network traces

• Day to day report fetching and analyzing CDR for proactive incident management

• Strong experience on log analysis, packet capture and ability to interpret

• Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.

• Strong knowledge in H323, SCCP, and MGCP, SIP

• Design, Deploy and Troubleshoot phone profiles into portals

• Good understanding about voice dial plan , voice policies

• Identify, design and support soluti