Technical Support Engineer

As a Technical Support Engineer, you will be working on everything from answering simple support requests from potential customers about our service to setting up a local proxy to debug outgoing Web3 requests. You will be responsible for ensuring that we provide resolutions to customers quickly and when that is not possible, translate customer hardships into actionable items for our developer team to fix. Our network is servicing more than 10 billion requests per month, so you will be crucial in debugging the core issues customers are having with the use of custom software, off-the-shelf tooling, and more. You won't be alone because we expect every Engineer to spend time on customer support, on a rotating basis, to understand our customers better.

We're looking for a self-starter, who is communication-focused with a deep sense of ownership and a team mentality to collaborate on achieving high-quality customer experience. We're looking for an individual who does not need constant supervision to track issues, reproduce customer issues, etc. You can expect to meet on a daily basis to go over customer issues, task progress and design solutions. What You'll Do

• Have handled customer support in a technical capacity.
• Worked on a remote team of 5-10 people.
• Written scripts to figure out why some technical thing is not working.
• Managed refunds, credits and charges in Stripe.
• Lead a customer support team in a technical capacity., Provide technical support to customers, troubleshoot issues, develop internal tools, and improve product documentation while collaborating with engineering teams. Top Skills: APIsFrontPylonPythonRubySQLTypescriptZendesk Applied Materials

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7 Days Ago In-Office or Remote Mid level Mid level Transportation * Travel The Customer Technical Support Engineer provides technical assistance to transit agencies, managing incidents and delivering training while ensuring customer satisfaction through effective problem-solving. Top Skills: AWSCSSGitHTMLJavaJavaScriptJSONKotlinObjective-CRest ApisSalesforceSQLSwiftZendesk

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

• 1+ years of experience in a technical support role.
• 1+ year of experience in Blockchain (or personal project equivalent).
• Advanced scripting in more than one of the following languages: Python, GoLang, Ruby, Bash.
• Internet core protocol knowledge: DNS, TCP/SSL, HTTP, etc.
• The Ethereum JSON RPC spec: https://eth.wiki/json-rpc/API.
• Experience in maintaining infrastructure as code (Terraform and preferably Ansible, but experience in Salt, Puppet or Chef is acceptable).
• Expertise in managing Linux hosts.
• Experience with proactive alerting and monitoring systems technologies.
• Dealing with technical customer support (troubleshooting, CLI tools, Linux).
• Adept at setting up software you may be unfamiliar with.
• Being extremely thorough in debugging and documenting issues for other teams.
• Capable of preemptively solving complex problems prior to their impacting multiple customers.
• Used to documenting your processes and sharing knowledge.

The Quicknode compensation philosophy includes pillars to ensure fair and unbiased compensation for all employees. To design and deliver total reward offerings that are employee-centric. To offer a competitive benefit package in all locations where we operate. To prioritize attracting and retaining the best talent globally. To maintain a high-performing and flexible way of working.

Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. Quicknode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The Quicknode team has over 120 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily. We are a global remote company with an HQ in Miami, Florida.