Information Technology Technician Level III

The Technician Level III is essential to safeguarding the agency's information systems, operational technology, and overall security posture. The role works closely with Technician Level I and Technician Level II to analyze problems and provides technical assistance, support, and advice core infrastructure and to end users systems. The position will collaborate with the Information Technology Director to ensure all information security priorities are addressed, risks are identified, and protective measures are effectively implemented., Supports the Information Technology Director in coordinating the IT and OT cybersecurity initiatives, data protection policies, incidence response plan and managing the cybersecurity processes. Communicate and coordinate with Information Technology Director to maintain environment infrastructure, including, but not limited to, end user devices, servers, networks, security equipment and software. Participates in review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or security updates. Maintains awareness of current cyber security threats, technology development and tools through technical forms and web pages. Review log file data on various systems monitor system health. Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and systems. Responds to emergencies on 24-hour basis from an off-duty status., Acts as a liaison between end users and the Information Technology Department to communicate problems and viable solutions. Support will include phone, email and in person, often traveling to the department to work with the end user and transporting equipment as needed. Coordinates, maintains, and inputs applicable records such as, but not limited to, network users, security, and tracking inventory levels of equipment and materials. Install structured cabling in inside and outside facilities not limited to cat5e, fiber, multi-conductor communication wiring, power, and conduit. Assist in designing, implementing, and supporting wired and wireless networks. Communicates with vendor technical staff concerning troubleshooting of vendor products. Maintains technical procedures, documentation, operational instructions and/or project or work order status reports. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. The City of Greenfield provides reasonable accommodation to qualified employees and applicants with known disabilities who require accommodation to complete the application process or essential functions of the job unless the accommodation causes an undue hardship.