Sr SC Digital Systems Ops

Note: If you apply for a role at Hershey through our career's website, we may use technologies that use automation to filter your candidacy based on objective criteria. We also use AI-enabled tools that help us facilitate the selection of our future Hershey talent. These tools may help with activities such as matching and scoring candidates to roles based on requirements and scheduling interviews. These systems process only the information you provide in your application, including your resume, work history, education, and responses to screening questions. While these technologies assist with certain steps in our recruitment process and may provide recommendations, all final decisions, including those affecting whether candidates advance to subsequent stages in the applicant process, are made by our talent acquisition teams with meaningful human review and independent judgment. Depending on your location and the specific role you apply for, additional disclosures about our use of AI in, The Sr Analyst, Digital Systems plays a critical role in enabling Hershey's digitally integrated manufacturing strategy at the Annville Fulfillment Center-a state-of-the-art, highly automated facility focused on innovation, reliability, and real-time data-driven operations.

In this role, you will serve as the on-site IT/OT technical expert and first responder for digital systems, supporting plant operations, automation platforms, and enterprise technologies. You'll collaborate across Engineering, Corporate IS, and Operations to deploy and sustain advanced manufacturing and fulfillment solutions. Accountabilities

What will you do?

• Provide plant-level IS/OT support, troubleshooting and resolving issues across SCADA, MES/MOM, and automation systems
• Support implementation and ongoing maintenance of Ignition SCADA and IIoT-enabled systems
• Act as a liaison between plant operations, engineering, and corporate IT to ensure seamless system integration and support
• Execute and troubleshoot SQL queries and support associated databases
• Support hardware and software environments, including PCs, servers, printers, networking equipment, barcode systems, and telecommunication tools
• Enable deployment of cloud-based and virtualized solutions in partnership with enterprise teams
• Support corporate-led digital and infrastructure projects, including testing, training, and system rollouts
• Maintain network and server health, coordinating escalations and vendor support as needed
• Support disaster recovery readiness and adherence to company data protection policies
• Deliver excellent end-user support, ensuring uptime, connectivity, and operational continuity

• Strong knowledge of SCADA systems (Ignition preferred) and manufacturing automation environments
• Experience with industrial protocols (OPC-UA, MQTT) and IIoT architectures
• Working knowledge of SQL, data analysis, and visualization tools
• Familiarity with MES/MOM systems (e.g., Traksys)
• Understanding of networking fundamentals (TCP/IP, DNS, etc.)
• Exposure to Python, JavaScript, or similar scripting languages
• Experience with ERP integrations (SAP, WMS such as Blue Yonder) is a plus
• Knowledge of cloud computing and virtual environments
• Strong troubleshooting mindset with the ability to work independently in a fast-paced environment
• Manufacturing or plant-floor experience preferred

Minimum Requirements

• Education: Associate's degree (or equivalent experience) in IT, Computer Science, or related field
• Experience: Minimum 3+ years of experience supporting IT/OT systems, SCADA platforms, or manufacturing digital systems

The Hershey Company (NYSE: HSY) is an industry-leading snacks company known for making more moments of goodness through its iconic brands. With a strong portfolio across chocolate, confectionery, and salty snacks, Hershey delights consumers every day. Our beloved brands include Hershey's, Reese's, KitKat, Dot's Pretzels, Jolly Rancher, Twizzlers, Ice Breakers, and more. At Hershey, we are committed to making a meaningful difference in the communities where we live, work, and do business. Guided by our employee value proposition, Lead Today. Create Tomorrow., we empower our people to drive impact now while shaping what comes next.