Help Desk Support II

As a Help Desk Support II, you'll be the go-to resource for resolving complex technical issues that keep our employees and manufacturing operations running smoothly. You'll troubleshoot advanced hardware, software, and system issues, support production-critical technology, and partner with IT teams to deliver outstanding customer service. If you enjoy solving problems, mentoring others, and working in a fast-paced environment where no two days are the same, we'd love to hear from you., * Resolve escalated hardware, software, system, and application issues while delivering exceptional support through phone, email, remote tools, and in person

• Diagnose complex technical problems, perform root cause analysis, and implement long-term solutions to improve system reliability
• Support manufacturing technology, including industrial PCs, scanners, printers, labelers, and other production-critical equipment
• Manage service desk tickets, prioritize requests, maintain accurate documentation, and consistently meet service level agreements (SLAs
• Administer user accounts, system access, security groups, onboarding, offboarding, and multi-device configuration
• Create and maintain knowledge base articles, standard operating procedures, and technical documentation while mentoring and supporting Tier I technician
• Promote IT security, compliance, and technology best practices across the organization

• Associate's degree in Information Technology, Computer Science, or a related field required
• 2-4 years of progressive IT support experience, including advanced desktop, application, and enterprise system troubleshooting
• Experience supporting manufacturing or production environments preferred
• Experience working with ticketing systems and meeting service level agreements in a fast-paced help desk environment
• Strong knowledge of Windows operating systems, enterprise applications, hardware, networking fundamentals, VPNs, and IT security best practices
• Excellent troubleshooting, communication, customer service, and organizational skills
• Ability to manage multiple priorities while collaborating effectively across IT teams
• CompTIA A+ certification required; Network+ or other technical certifications preferred

Pulled from the full job description Health insurance 401(k) matching Paid time off Vision insurance Dental insurance Life insurance Disability insurance, * 401(k) with generous company match

• Medical, dental & vision insurance
• Life insurance and disability coverage
• Paid time off and holidays
• Employee stock ownership plan (ESOP)
• Career development and internal promotion opportunities

We're proud to be a 100% employee-owned company where everyone has a stake in our success. At Litehouse Foods, your leadership drives real impact-for our products, our people, and our customers. Join a team where your contributions are seen, valued, and rewarded.