Mimram Service Manager

Location: Waltham Cross. This is a community-based role with responsibility for overseeing services across Broxbourne, East Herts and Welwyn Hatfield. Flexibility to travel across the service area is required to meet the needs of the service

Report to: Head of Support Services

Responsible for: Mimram Team

At Safer Places our team is our most important resource and asset. Having a highly competent survivor focused, experienced and resourceful team is key to delivering a high-quality service. We are committed to supporting our staff and to providing continued professional development and offer an excellent range of training and qualification packages.

We value diversity and recognise the strengths that different life and work experiences bring and welcome applications from people of all work and educational as well as all other backgrounds and cultures.

Main purpose:

The postholder will provide strategic and operational leadership for the Mimram service, holding accountability for service performance, contract delivery, safeguarding systems and resource management

Role Specific:

• Hold accountability for the service, including performance, quality and outcomes
• Ensure delivery against contracts, KPIs, SLAs, and commissioning requirements
• Ensure accurate data collection, analysis, and submission to commissioners
• Lead service development planning and innovation
• Line manage Senior Practitioners
• Hold responsibility for safeguarding practice across the service
• Lead relationships with: police, commissioners, local authorities etc

General

• Effectively manage your workload, yourself and your personal development
• Contribute to the co-ordination of the work of the wider team to ensure delivery of priorities agreed with the Head of Support Services
• Comply with data protection legislation, information sharing policy and procedures and all legislation connected to your work. Act in a manner which preserves the confidentiality of all stakeholders.
• Respect and value the diversity of the community in which the services works and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all.

• Experience is supporting clients in domestic abuse, sexual abuse or stalking services
• Experience supervising, supporting and developing staff, including performance management
• Experience conducting or overseeing risk assessments, safety planning and case management
• Strong understanding of domestic abuse, sexual abuse and /or stalking, its impact, and trauma-informed approaches
• Ability to lead staff confidently, support team wellbeing and foster a positive workplace culture
• Competence in using databases, digital systems, and Microsoft Office applications, * IDVA, ISAC, ISVA or equivalent qualification (or willingness to work towards within an agreed timeframe)., * Car driver with access to vehicle
• Subject to Enhanced DBS Check
• Ability to work outside the normal office hours to cover on call on a rota basis

Pulled from the full job description

• Annual leave
• Employee discount
• Sick pay
• Company pension
• Health & wellbeing programme
• Cycle to work scheme, * Competitive salary
• 28 days annual leave plus public/bank holidays. Pro-rata for part-time employees
• Pension Scheme
• Access to Bupa Healthy Minds Support Service
• Cycle to work scheme (on completion of probation)
• Blue light card

Your offer of employment is conditional upon the satisfactory completion of our pre-employment checks, including:

• Verification of your right to work in the UK.
• Receipt of two satisfactory references, including one from your current or most recent employer.
• A satisfactory Enhanced Disclosure and Barring Service (DBS) check.
• Verification of your driving licence, motor insurance and valid MOT certificate, as driving forms part of your role.

This is a women-only post, exempt under the occupational requirement provisions of Schedule 9 of the Equality Act 2010, as the role involves providing specialist support to women. The post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and is subject to an Enhanced Disclosure and Barring Service (DBS) check.

Job Type: Full-time

Pay: £38,000.00-£41,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Sick pay

Licence/Certification:

• Driving Licence (required)