Ambulatory Application Analyst I

You'll work closely with providers, clinic staff, operational leaders, and fellow technology professionals to ensure clinical applications are functioning effectively and supporting efficient, patient-centered care. This role is ideal for someone who enjoys troubleshooting, workflow analysis, system optimization, and building strong partnerships with healthcare teams.

As a trusted resource for ambulatory applications, you'll have the opportunity to contribute to system enhancements, enterprise initiatives, and ongoing improvements that help clinicians provide exceptional care.

What You'll Do

• Support, maintain, and optimize ambulatory and outpatient clinical applications
• Troubleshoot and resolve escalated application issues to minimize workflow disruptions
• Partner with providers, clinic staff, and operational leaders to understand business needs and identify technology solutions
• Conduct workflow analysis and discovery sessions to improve system efficiency and user experience
• Configure and maintain application build, templates, screens, reports, queries, and automation tools
• Support system upgrades, testing, maintenance activities, and performance optimization efforts
• Collaborate with DTS teams to support interfaces, integrations, and data exchange processes
• Create and maintain technical documentation, workflow guides, and support materials
• Follow established change management, build, testing, and production support processes
• Provide end-user support, education, and training as needed
• Serve as a subject matter expert for assigned ambulatory applications and workflows
• Identify opportunities for process improvement and recommend solutions that enhance patient care and operational efficiency, * An opportunity to directly support the technology that enables outpatient care across the health system
• Meaningful work that combines healthcare, technology, and workflow improvement
• Exposure to ambulatory operations, clinical workflows, and enterprise healthcare applications
• Opportunities to lead optimization efforts and contribute to strategic technology initiatives
• Professional growth through hands-on application support, project participation, and technical development
• Collaboration with providers, operational leaders, and healthcare technology professionals
• A supportive team environment focused on innovation, learning, and continuous improvement
• Career advancement opportunities within Digital Technology Services and healthcare IT
• A stable healthcare organization committed to improving patient care through technology and teamwork
• Remote work eligibility based on organizational guidelines and position requirements

• Bachelor's degree in CIS, Computer Science, Information Technology, or a related field, or equivalent combination of education and experience
• Three or more years of healthcare or enterprise application support experience
• Experience supporting clinical applications, preferably in ambulatory or outpatient environments
• Understanding of outpatient workflows, including scheduling, documentation, orders, referrals, and billing processes
• Experience with SQL queries, reporting tools, and data analysis
• Familiarity with system integrations, interfaces, testing, and application upgrades
• Strong analytical and problem-solving skills
• Excellent communication and customer service abilities
• Ability to prioritize multiple projects and support requests in a fast-paced healthcare environment
• Strong attention to detail and commitment to continuous improvement

Pulled from the full job description

• Opportunities for advancement