Support Officer - Assess & Develop

As part of the Assess & Develop team, you contribute to the smooth operation of processes and tools related to Learning, Talent Management, Performance and Leadership. You play a key support role by assisting users, ensuring operational follow-up and contributing to continuous improvement in a dynamic environment involving a wide range of internal and external stakeholders., Supporting Assess & Develop processes and tools

• Support the implementation and day-to-day management of Learning, Talent Management and Performance processes and tools.
• Assist employees in the use of digital HR platforms and tools, including the Learning Management System (LMS).
• Provide first-line support to users via shared mailboxes, email and telephone.
• Participate in testing, validation and deployment of system updates and enhancements.
• Contribute to the creation, maintenance and optimization of process documentation and user guides.

Supporting learning journeys

• Provide operational and administrative support for learning programs and development initiatives.
• Collaborate with a variety of internal and external stakeholders to organize learning activities.
• Develop and communicate training schedules to the relevant parties.
• Ensure accurate updates in the systems and follow up on planning changes.

Reporting and continuous improvement

• Extract and update existing reports and perform basic analyses to support activity monitoring and KPI tracking.
• Participate in testing and validating new reports and dashboards.
• Document existing processes and perform quality checks on Assess & Develop activities.
• Proactively identify and suggest improvements to processes and ways of working.
• Contribute to specific HR projects.

Administrative and logistical support

• Support the organization of training sessions, webinars and information sessions, including room bookings, Teams setup and attendance follow-up.
• Perform administrative tasks required for the smooth functioning of the department, including purchase order follow-up and ADI-related processes.

• Bachelor's degree or equivalent through experience.
• Ideally at least 2 years of experience in an administrative support, HR, Learning & Development or internal services environment., * Strong interest in Learning & Development and employee growth.
• Comfortable working with digital tools and eager to learn new systems.
• Enjoy working with a diverse range of stakeholders in a collaborative environment.
• Well organized, detail-oriented and able to manage multiple priorities.
• Customer-focused with a strong service mindset.
• Proactive and continuously looking for ways to improve processes and services., * Excellent command of both French and Dutch, spoken and written.
• Able to support users and collaborate effectively with stakeholders in both national languages.
• Working knowledge of English, allowing you to understand documentation, use international tools and participate in basic professional exchanges.

Technical skills

• Strong knowledge of Microsoft Office and standard business applications.
• Interest in digital Learning & Development, Talent Management and HR tools.
• Experience with a Learning Management System (LMS) or other HR applications is a plus.
• Basic knowledge of Teams and webinar organization.
• Interest in process management and continuous improvement.

Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on:

• Meal vouchers of €8 per working day
• Hospitalization-, group- and disability insurances
• Work/life balance, thanks to flexible working hour
• 20 days of statutory leave and 7 additional extralegal days off
• An end-of-year and performance-based bonus and double holiday pay
• Many benefits from more than 100 bpost-partners