IT Systems Administrator

VetComm helps veterans navigate the VA disability claims process. Our operations run on a connected

stack of business systems (GoHighLevel, Twilio, Google Workspace, Zapier), and we are looking for an IT

Systems Administrator to keep that stack running smoothly and to own the day-to-day support and

access lifecycle for our team.

This is a hands-on operations role for someone who enjoys resolving support tickets, untangling

integrations, and being the person the team relies on to get access, tools, and workflows working. You

will report directly to the Director of Data and Systems and work closely with our development team.

Key Responsibilities

GoHighLevel (GHL) Support

Serve as the first point of contact for internal GHL support requests

Troubleshoot workflows, automations, pipelines, forms, calendars, and user permissions

Diagnose and resolve issues, escalating to the development team or GHL support when the

problem sits outside your scope

Maintain documentation of recurring issues and their resolutions

Twilio Support

Handle Twilio-related support requests across SMS and voice

Troubleshoot message delivery failures, call routing, and number configuration

Support messaging service setup, A2P 10DLC registration, and related compliance

Monitor usage and flag anomalies in spend or delivery volume

Onboarding and Offboarding

Provision new hires end to end: create Google Workspace accounts, grant GHL access with the

correct roles and permissions, assign Twilio numbers, and set up access to other tools

Execute offboarding cleanly: suspend accounts, revoke access, reassign or release numbers, and

ensure data and responsibilities are handed off securely

Keep accurate records of accounts, licenses, and access levels

Enforce basic security hygiene, including MFA enrollment and least-privilege access

Zapier Support

Build, maintain, and troubleshoot Zaps connecting our systems

Investigate failed or misfiring automations and restore reliable data flow

2+ years in IT support, systems administration, or a comparable operations role

Hands-on experience administering GoHighLevel or a similar CRM / marketing automation platform

Working knowledge of Twilio (SMS and voice provisioning and troubleshooting)

Experience administering Google Workspace (user and access management)

Comfort building and debugging integrations in Zapier or a similar tool (Make, n8n)

Strong troubleshooting instincts and the ability to work independently

Clear written communication and a consistent habit of documenting your work

Preferred Qualifications

Familiarity with A2P 10DLC registration and SMS compliance

Exposure to webhooks, APIs, and light scripting

Experience supporting a distributed or fast-moving team

Interest in or experience with the veteran services space

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, Support requests are resolved quickly and thoroughly, with clear follow-up

New team members are fully set up on day one, and access is removed cleanly when they leave

Integrations run reliably with minimal manual intervention

The team trusts IT to keep systems working so they can focus on their own work

Pay: $70,000.00 - $90,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance