Manager Customer Service Export EEMEA Distribution (SAP Key User)

• Manage and monitor customer orders for Distributor in EEMEA Region
• Ensure timely and accurate order processing, delivery coordination, and invoicing
• Oversee export processes, ensuring compliance with international shipping requirements

Customer & Stakeholder Communication:

• Handle customer inquiries, resolve challenges, and ensure a positive customer experience
• Collaborate closely with internal stakeholders such as Logistics, Accounting, Purchasing, and Sales

SAP Key User & Process Ownership (SD/MM/LE):

• Own end-to-end Customer Service and Export processes in SAP from a business perspective
• Act as first-level functional owner and key contact for system-related topics
• Troubleshoot and resolve system and process issues including:
• Delivery, stock, invoice, and posting discrepancies
• Execute and oversee necessary corrections, including mass changes where required
• Translate business needs and issues into clear IT requirements and tickets

IT Interface & System Governance:

• Serve as the main interface between Business and IT
• Act as first point of contact for WMS and Customer Service-related systems
• Lead and coordinate User Acceptance Testing (UAT), regression testing, and release validation

Process Optimization & Continuous Improvement

• Identify root causes of recurring operational and system issues
• Implement sustainable solutions to reduce errors, manual workarounds, and rework
• Drive process standardization and documentation

• Fluent in English (written and spoken)
• Strong SAP expertise (SD/MM/LE); experience as Key User highly preferred
• Solid understanding of Customer Service and Export processes
• High attention to detail and strong organizational skills
• Advanced problem-solving and analytical capabilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication skills with the ability to interact effectively with both business and IT stakeholders
• Proficiency in Microsoft Office
• Team-oriented mindset with the ability to work cross-functionally, * Customer Service
• Export processes
• Microsoft Office, * English B2

Full Time (Permanent employment)

• Monday to Friday
• 38,5 hours

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination. At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play. PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.