Specialist Solution Engineer

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Guided by our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We also empower you to be a Trailblazer - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change, and in companies doing well by doing good, you've come to the right place. The Service Cloud team is growing rapidly, particularly within CCaaS solutions and IT/HR Service management. As a Specialist Solution Engineer (also known as a Pre-sales Consultant), you will be a key solution advisor in the sales cycle-delivering thought leadership and architecting solutions that elevate the customer experience. You will collaborate with cross-functional colleagues, support our sales team, and translate complex business objectives into compelling recommendations. Leveraging your technical expertise and commercial acumen, you will present our product offerings, handle objections, and inspire confidence in our technology infrastructure. You will join the EMEA Central Solution Engineering team, focusing on the Service Cloud domain across Germany and Austria. Ideally, you bring deep expertise in either IT/HR Service applications and processes, or contact center/CCaaS solutions. The successful candidate possesses the technical and sales credibility to command a confident presence, reassuring both internal stakeholders and external customers or partners. Our team engages across the wider sales organization to develop ground-breaking visions using Salesforce technology, overcoming technical objections within sophisticated sales campaigns while simultaneously driving team enablement., * Lead discovery workshops and technical discussions with clients to uncover their needs, identify pain points, and propose effective Service Cloud solutions.

• Deliver high-quality technical, product, and security-focused responses to RFPs and RFIs.
• Build and present compelling product demonstrations and solution concepts to key decision-makers, clearly connecting Salesforce capabilities to business value and strategic goals.
• Stay ahead of technology trends, industry innovations, Salesforce product releases, and sales programs to maintain peak effectiveness in your role.
• Own and drive the solution strategy throughout the entire sales cycle.
• Bring a growth mindset, with a strong desire to advance your career by actively participating in our internal training programs and mentorship initiatives.
• Flexibility to travel as needed, primarily within the DACH region.

• can get excited about amazing technologies?
• loves to tinker with brilliant solutions to complex problems?
• likes translating business objectives into compelling and concrete recommendations for action?
• loves helping people with great solutions?
• enjoys presenting to and working with customers, and helping drive the right business outcome?, * Strong business acumen with the ability to understand customer requirements in the context of customer service across multiple industries, translating those needs into a compelling vision and roadmap.
• Proven track record (5+ years) in solution engineering, consulting, implementation, or training within a software solution organization.
• Demonstrated time management skills with the ability to prioritize effectively in a fast-paced, dynamic team environment.
• An inquisitive, practical, and passionate approach to technology, with a genuine love for problem-solving, exploring new topics, and sharing knowledge.
• Excellent communication and presentation skills, with the ability to translate complex technical concepts for both technical and non-technical audiences.
• Fluency in both German and English (written and spoken).
• Deep understanding of modern technology landscapes, specifically in AI, data, automation, Generative AI strategy, and LLM-based autonomous agents.
• Strong domain expertise in either Contact Center solutions (CCaaS) or IT/HR Service Management applications and processes.
• Existing Salesforce product knowledge and certifications are a plus, but not mandatory. Salesforce offers an extensive onboarding program to rapidly ramp up your pre-sales expertise, technical skills, and introduce you to our way of working.

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce., We warmly invite applications from individuals with a severe disability status (Schwerbehinderung). Salesforce is committed to equality and creating a workplace that reflects society. We set ambitious goals for representation, emphasize accessibility and inclusion, and continuously learn and improve. Learn more about our inclusion initiatives here (https://www.salesforce.com/company/accessibility/workplace-resources/#ally-sf-benefits). In 2019, Salesforce joined The Valuable 500 to champion disability inclusion in business leadership. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.