Senior Telecommunication Technician

Provides field support for SRP's various telecommunication systems. These systems include Trunked, Conventional, Simplex radio as well as dispatch console technology. Successful construction, maintenance and operation of these networks and systems is critical in supporting SRP's mission of providing sustainable, reliable, and affordable water and energy., * Installs, programs, and maintains various radio and telecommunication technologies independently.

• Updates work and asset management tools as needed.
• Facilitates system changes and outages.
• Participates in on call support related to radio, network and system incidents.
• Takes the lead on more complicated or less common tasks without support from others.
• Provides technical leadership and mentorship to team.
• Follows all policies, procedures, and standards to deliver safe, secure, reliable, and efficient solutions.
• Verifies and updates network and system documentation.
• Participates in all mandatory training ranging from safety to technology as required for the role.
• Responsible for vehicle, test equipment, tools and any materials associated with work.
• Supports the full lifecycle of telecommunication equipment and systems.
• Works collaboratively with all stakeholders in the best interest of SRP.
• Acts as an advisor in support of system designs, estimates, changes, improvements, or evaluations.
• Manages time to support multiple jobs simultaneously and stays in contact with customers to ensure timelines are met.
• Raises issues and seeks clarification with Engineering group pertaining to job NTPs
• Performs new Substation builds and provides support to others.

Completion of an appropriate Apprenticeship program or equivalent., Minimum of 2 years of experience as a Telecom Technician 2 or 6 years related experience required for the Senior Technician level.

Technician 1, no experience required, this level will participate in a four-year apprenticeship, or equivalent training program. Technician 2, minimum of 4 years of experience, completion of four-year apprenticeship or training program, or equivalent training., * Knowledge working with Motorola products preferred.

• Radio Frequency (RF) knowledge preferred.
• Knowledge using & troubleshooting electronics preferred.
• Ability to multi-task and be flexible with ever changing work priorities.
• Ability to mentor newer technicians and work closely with engineering staff.
• Possess high quality communication and organizational skills.
• Strong troubleshooting, problem solving and analytic skills, capable of addressing challenging technical issues.
• Understanding of relevant telecom technologies and concepts.
• Strong background in configuring and supporting telecommunications equipment.
• Demonstrate experience in telecommunications networking and hardware support.
• Understanding of various communication protocols (e.g., DNP3, SNTP, TCP/IP).
• Diagnose and correct any issues that arise across complex layers of hardware and software.
• Securely handle and protect sensitive information regarding BES Cyber Systems and Telecom Network Cyber Security (TNCS).
• Possess personal computer skills including working knowledge of both hardware fundamentals and software applications.
• Possess the ability to safely work indoors and outdoors in extreme weather conditions.
• Ability to work independently or in a team environment to safely fulfill departmental and company goals.
• Involves potential risks in working near and around energized lines and equipment.
• Must be available to work overtime and accept callouts.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona. Why Work at SRP At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That's why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.