Desktop Support | Level II

Our client, a leading organization in the insurance and financial services industry, is seeking a Desktop Support Technician II to support daily depot and end-user technology operations. This role is responsible for providing hands-on technical support, managing hardware deployments, resolving technology issues, and ensuring employees have the equipment and resources needed to perform their work effectively. The ideal candidate is detail-oriented, customer-focused, and experienced in supporting enterprise desktop environments., As a Desktop Support Technician II, you will support daily depot operations and provide desktop support services across a variety of hardware, software, and mobile technologies. You will manage incidents and service requests through ServiceNow, troubleshoot technical issues, deploy and recover equipment, and assist with asset management activities. Key responsibilities include:

• Manage and resolve incidents, requests, and service tasks using ServiceNow.
• Troubleshoot and resolve desktop, laptop, peripheral, and application-related issues.
• Deploy, configure, and distribute technology equipment for new hires, device upgrades, and refresh initiatives.
• Support imaging, quality assurance testing, and setup of end-user equipment.
• Provide hardware and software support for desktops, laptops, mobile devices, and related peripherals.
• Coordinate equipment shipments and returns, including preparing shipping materials and processing returned devices.
• Receive, inventory, and store incoming technology equipment from vendors.
• Update and maintain hardware asset records and inventory information.
• Support iPhone and mobile device deployment, troubleshooting, and replacement activities.
• Perform equipment repairs and coordinate hardware replacement efforts when needed.
• Assist with technology refresh projects and other operational initiatives.
• Maintain organized storage areas and ensure proper handling of company technology assets.
• Complete miscellaneous support tasks and service requests to help maintain efficient daily operations.

• Associate degree or equivalent combination of education and relevant work experience.
• 2+ years of experience providing desktop, technical, or IT support in an enterprise environment.
• Experience using ticketing or IT service management platforms such as ServiceNow.
• Knowledge of Windows operating systems, desktop hardware, and common business applications.
• Experience deploying, imaging, configuring, and troubleshooting laptops and desktop devices.
• Strong understanding of hardware peripherals, asset management, and inventory processes.
• Ability to diagnose and resolve technical issues in a timely and professional manner.
• Excellent customer service, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced support environment.
• Ability to lift and move computer equipment and packages as needed., * Experience supporting mobile devices, including iPhones and tablets.
• Familiarity with hardware refresh, deployment, and migration projects.
• Experience with enterprise asset management and inventory tracking processes.
• Knowledge of device imaging and endpoint deployment tools.
• Experience supporting employees in a large corporate or insurance industry environment.
• Industry certifications such as CompTIA A+, Microsoft, or similar technical credentials.

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.