Digital & Technology - Field Support Analyst
Spectraforce
Houston, United States of America
10 days ago
Role details
Contract type
Temporary to permanent Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
SeniorJob location
Houston, United States of America
Tech stack
Adobe Acrobat
Microsoft Active Directory
iOS
Issue Tracking Systems
Microsoft Office
Software Tools
Remote Infrastructure Management
Backend
Microsoft InTune
Job description
Resource's typical working day:
- General desk top support
- Hardware/software support
- Desktop support helping a wide range of end users
- Responding to tickets
- Maintaining office technology
- Front facing customer service
- Level 1 & Level 2 software support enterprise level
- Backend office MS Office Support
- MS Intune
- Active Directory
- Remote management
- Incident Request Management
? Must Have Skills: ? Good technical skills, Good customer service
Requirements
? Banking or law firm support work, ? Experience with Apple iOS ? Adobe Acrobat
Years of Experience: 5+ years
Education: ? Bachelor's degree preferred, if no degree, they will need 5 years extra experience
Software skills: ? MS Intune, Ticketing Systems, MS Office Suite