Service Desk Technician

identifies solutions and possible side effects.Uses experience to address user problems and interrogates database for potential solutions.Escalates complex or unresolved incidents.Records and tracks issues from outset to conclusion.Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.Maintains records, informs users about the process and advises relevant persons of actions taken.Acts as the routine contact point, receiving and handling requests for support.Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.Provides first line troubleshooting and resolution for a variety of customer issues and promptly allocates unresolved issues as appropriate.Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.Contributes to creation of support documentation WHAT YOU WILL NEED

Experience Requirements2+years of related work experience Education RequirementsBA/BS in Information Technology related field or the equivalent combination of education, technical training, or work/military experience. Certification RequirementsDoD 8570.01 certification required Security+ CE or higher Security RequirementsMust have fully adjudicated Top Secret-SCI security clearanceCI/Polygraph may be required after hireWork location is Newington VA so not a remote role WHAT GDIT CAN OFFER:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn from and apply to solve real-world problems.Rest and recharge with paid vacation and holidays#armajobs #armajobs