Technical Support Engineer

Artificial Intelligence Business Transformation Field Service Management Hardware Troubleshooting End-User Training And Support Systems Development Life Cycle Troubleshooting (Problem Solving), Main Responsibilities Unbox, stage, configure, image, and deploy desktops, laptops, monitors, printers, and other endpoint devices supporting a new ambulatory healthcare facility. Perform computer builds and staging activities at the client's warehouse and staging facility in Mineola, NY. Deploy and install endpoint technology at the new ambulatory hub located in Manhasset, NY. Configure Windows 11 devices and ensure all systems are deployment ready prior to go-live. Complete workstation setups including monitors, docking stations, peripherals, cable management, and connectivity validation. Troubleshoot hardware and software issues during deployment activities and provide break/fix support when necessary. Assist with inventory tracking, asset management, device verification, and equipment auditing throughout the project lifecycle. Work closely with healthcare staff, clinicians, and business users to ensure successful workstation deployment and user readiness. Document deployment activities

Operations, Leadership Management Positivity Warehousing Communication Microsoft 365 Detail Oriented Professionalism Lifting Ability Problem Solving Desktop Support Customer Service Asset Management Endpoint Devices Technical Issues Operating Systems Microsoft Outlook Technical Support Inventory Staging Peripheral Devices Business Valuation Docking (Computers) Organizational Skills, and escalate unresolved technical issues to appropriate support teams. Provide go-live support and post-deployment assistance to ensure a seamless transition into production. Support day-to-day desktop support activities following go-live as needed. Skills Strong experience with desktop deployments, imaging, and workstation setup. Knowledge of Windows 11 operating systems and deployment methodologies. Excellent troubleshooting and problem-solving skills. Ability to provide exceptional customer service in a healthcare environment. Strong communication skills and ability to interact professionally with clinical and non-clinical staff. Experience supporting end users in enterprise environments. Ability to manage multiple priorities and work independently while collaborating with project teams. Bachelor's degree required. Ideally this person should have 2-4 years of desktop support, deployment, field service, or end-user support experience. The team will support the deployment and installation of endpoint technology for a new ambulatory healthcare hub scheduled to go live in November. Technicians will play a key role in device staging, imaging, workstation deployment, user onboarding, and go-live support activities. There is strong potential for top performers to transition into long-term support opportunities following the facility opening.

Skills

Desktop, Troubleshooting, Windows, Hardware, Imaging, Deployment, Windows 11, Tickets, Office 365, Customer service, Technical support, M365, Outlook, Break Fix

Top Skills Details

Desktop,Troubleshooting,Windows,Hardware,Imaging,Deployment,Windows 11,Tickets,Office 365, Bachelor's degree required. Excellent communication and customer service skills. Strong attention to detail and organizational skills. Positive attitude and team-first mentality. Experience working in healthcare environments preferred. Previous deployment, migration, or large-scale refresh project experience preferred. Ability to lift and move IT equipment as needed during deployment activities. Comfortable working in both warehouse/staging and healthcare site environments., Leadership Management Positivity Warehousing Communication Microsoft 365 Detail Oriented Professionalism Lifting Ability Problem Solving Desktop Support Customer Service Asset Management Endpoint Devices Technical Issues Operating Systems Microsoft Outlook Technical Support Inventory Staging Peripheral Devices Business Valuation Docking (Computers) Organizational Skills Full Stack Development Artificial Intelligence Business Transformation Field Service Management Hardware Troubleshooting End-User Training And Support Systems Development Life Cycle Troubleshooting (Problem Solving) +0, Resilience Data Centers Fiber Optics Communication Self-Motivation Lifting Ability Data Collection Fall Protection Vertical Market Customer Service English Language Microsoft Office Project Schedules DOT Certification Telecommunications Working at Heights Smartphone Operation Suspension (Vehicle) Proprietary Software Valid Driver's License Service-Level Agreement Wireless Communications Training And Development Ability To Meet Deadlines Verbal Communication Skills Ethical Standards And Conduct Customer Relationship Management Troubleshooting (Problem Solving) +0, Westbury, NY*On-Site Triage Modbus BACnet Writing Firmware IEC 61850 Innovation Resilience Data Centers Communication Investigation Commissioning Prioritization Data Recording Data Collection Product Support Vertical Market Customer Service Renewable Energy Technical Issues Quality Analysis Technical Support Energy Management Application Notes Product Management Telecommunications Industry Standards Equipment Operation Product Improvement Electrical Equipment Electrical Engineering Electronic Engineering Electric Power Systems Technical Documentation Training And Development Field Service Management Communications Protocols Electric Power Distribution Ethical Standards And Conduct Continuous Improvement Process Troubleshooting (Problem Solving) Customer Communications Management +0

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Desktop Support Specialist TEKsystems