Help Desk Technician

Are you passionate about technology and enjoy helping others solve technical problems? We're seeking a dependable and customer-focused Help Desk Technician to provide first-line technical support to employees and ensure technology issues are resolved quickly and professionally.

This role is ideal for someone who enjoys troubleshooting, learning new technologies, and delivering exceptional customer service in a collaborative environment.

Responsibilities

• Provide first-level technical support for hardware, software, printers, mobile devices, and network connectivity
• Respond to help desk tickets, phone calls, and walk-up support requests in a timely manner
• Diagnose and troubleshoot Windows operating systems, Microsoft 365 applications, email, and common software issues
• Install, configure, and maintain desktop computers, laptops, peripherals, and mobile devices
• Create, update, and manage user accounts, passwords, and system access
• Document technical issues, solutions, and support activities within the ticketing system
• Escalate complex issues to senior IT staff when necessary
• Assist with workstation setup, equipment deployment, and basic network troubleshooting
• Maintain an inventory of IT equipment and technology assets
• Follow company security policies and IT best practices

• High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
• Experience in a help desk, technical support, or customer service role is preferred
• Familiarity with Windows operating systems and Microsoft 365
• Basic understanding of computer hardware, networking, and troubleshooting principles
• Strong communication and customer service skills
• Excellent problem-solving and organizational abilities
• Ability to prioritize multiple support requests in a fast-paced environment
• CompTIA A+ certification is a plus but not required

If you're eager to build your IT career while making a meaningful impact by helping others stay productive, we'd love to hear from you.

Pulled from the full job description

• Paid time off
• Paid holidays, * Competitive hourly pay
• Opportunities for professional development and technical certifications
• Supportive and collaborative team environment
• Stable full-time schedule
• Career growth within the IT department
• Paid time off and company holidays
• Comprehensive benefits package