Technical Support Specialist-Bilingual French

Panasonic Connect North America Professional Services is the National Service Center for Panasonic products. Our technicians know mobile technology inside and out and take the time to get to know the customers personally and are committed to excellent service year after year. The Technical Contact Center Agent is responsible for being the first point of contact for the Panasonic Connect customer base. They will resolve customer issue via calls, chats or email.

Responsibilities

Job Duties:

• Provide exemplary customer service to internal and external customers

• Provide support for product specific incoming calls, chats and emails

• Demonstrate timely and efficient resolution of customer contacts

• Exercise empowerment within guidelines when accommodating customers

• Evaluate, research and escalate as appropriate for skill level

• Support customer requests for general inquiries and route as appropriate

• Accurately document customer contacts within product-specific ticketing systems

• Demonstrate efficient and appropriate use of resources

• Demonstrate knowledge and ability to learn new products and product types

• Other duties as assigned

• Minimum one year call center experience or equivalent in a customer service environment

• Bilingual English/Spanish and Bilingual English/Portuguese skills Desirable

• Knowledge of projector or professional display operations preferred

• Basic knowledge of PC computer operations systems, networking, and peripheral devices; such as Microsoft Word, Excel and Power Point

• Fundamental understanding of electronics required

• Ability to read and understand technical documents and manuals

• Ability to perform multiple tasks simultaneously

• Ability to work in a diverse, team-based environment

• Ability to work independently with limited guidance

• Ability to perform comfortably in a fast-paced, deadline-oriented work environment

• Ability to follow established practices and procedures in analyzing situations or data from which answers can be readily obtained

• Excellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion

The hourly range of $17.00-20.00 hr is just one component of Panasonic's Total Package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location.