Help Desk Technician / Onsite Technician

Jaker Tech is looking for a dependable, customer-focused Help Desk Technician / Onsite Technician to join our service team. This is a hands-on IT support role for someone who enjoys solving problems, helping people, and working with a variety of business technology environments. You will provide both remote help desk support and onsite service for our clients, helping them stay productive, secure, and supported.

This position is a good fit for someone who likes variety.Some days you may be troubleshooting user issues remotely, and other days you may be onsite setting up equipment, resolving connectivity problems, or supporting a client project.

What You Will Do

• Respond to client support requests by phone, email, ticketing system, and remote support tools.
• Troubleshoot issues involving desktops, laptops, printers, email, Microsoft 365, internet access, Wi-Fi, software, and user accounts.
• Perform onsite service visits for equipment setup, troubleshooting, maintenance, repairs, and technology deployments.
• Set up and configure workstations, monitors, printers, phones, mobile devices, and related equipment.
• Assist with new user setups, password resets, access changes, and basic account administration.
• Document work performed, time spent, troubleshooting steps, and resolutions in the ticketing system.
• Communicate clearly with clients about issue status, next steps, and resolution.
• Escalate more complex issues to senior technicians or management when needed.
• Represent Jaker Tech professionally while working with clients remotely and at their locations.
• Identify recurring issues or opportunities to improve a client's technology environment., A Typical Day May Include
• Reviewing and working assigned support tickets.
• Helping a client user regain access to email or a shared file.
• Troubleshooting a laptop, printer, or network connection issue.
• Driving to a client site to install equipment or resolve an onsite support need.
• Documenting your work so the service team has accurate information.
• Collaborating with other technicians to resolve a more complex issue.

Why Join Jaker Tech

• You will work in a practical, hands-on role where your work directly helps clients.
• You will gain exposure to a variety of business technology environments rather than doing the same task every day.
• You will be part of a team that values responsiveness, professionalism, and doing the job right.
• You will have opportunities to keep learning and grow your technical skills over time.
• You will play an important role in helping small and mid-sized businesses stay productive and secure.

• 1-3 years of experience in help desk, desktop support, IT support, field service, or a related technical role preferred.
• Working knowledge of Windows, Microsoft 365, Teams, email, printers, networking basics, and common business applications.
• Ability to troubleshoot hardware, software, connectivity, and user access issues.
• Strong customer service skills and the ability to explain technical issues in simple terms.
• Good written documentation habits and attention to detail.
• Comfortable working both independently and as part of a service team.
• Professional appearance and communication when working at client sites.
• Valid driver's license and reliable transportation for onsite client visits.
• Ability to lift and move computer equipment as needed.
• Helpful, But Not Required
• Experience working for a Managed Service Provider or IT services company.
• CompTIA A+, Network+, Microsoft, or similar certifications.
• Basic experience with Active Directory, Microsoft Entra ID, endpoint protection, backups, firewalls, switches, VPNs, or wireless networks.
• Interest in cybersecurity, cloud services, automation, or IT project work.
• Ability to spot client technology needs that should be brought to the attention of management.