Information Technology Supervisor

Supervises assigned technology program/functions and assigned staff. The primary focus of work performed is the supervision of employees and coordination of work for the OIT Service Desk/Help Desk Support team. The Service Desk/Help Desk Support team provides critical support services for customers across the college, which can include students, faculty, staff, and the community., 30% - Plans, organizes, assigns, supervises, reviews and evaluates the work of full-time Service Desk/Help Desk Support staff. Evaluates priorities and coordinates resources by deploying support staff as needed. Identifies training needs and opportunities for staff development; provides staff training and mentoring. Supervises the day-to-day activities of the Support staff. Participates in hiring, discipline, and termination activities.

20% - Supports computing systems, PCs, operating systems, multimedia systems, and peripherals, using standard Service Desk/Help Desk communication methods. Identifies, recommends and implements design tools and methodologies. Supervises the provision of end-user services within the Service Desk/Help Desk. Supervises the resolution of escalated issues and customer concerns.

20% - Keeps current with the latest technologies; identifies service improvement opportunities; researches and implements industry standards, trends, best practices and emerging technologies for the Service Desk/Help Desk. Supervises systems development and enhancement, and the integration of new systems with existing systems. Administer Service Desk/Help Desk systems.

10% - Develops policies, procedures and standards related to the development, maintenance and documentation related to Service Desk/Help Desk Support. Supervises maintenance of Service Desk/Help Desk Knowledge Base articles.

10% - Manages, administers, and identifies resource needs and makes recommendations. Coordinates data collection, analysis and reporting activities. Composes, reviews, finalizes and approves reports and other work products of the unit.

10% - Performs other duties as assigned., * MCCCD does not sponsor individuals for any type of work visas.

• Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements
• Travel to campus during interview/selection process will be at candidate's own expense
• May be required to travel or be assigned to all MCCCD locations
• May require numerous evenings or weekends
• May require prolonged periods of viewing a computer screen
• May be required to lift or carry up to 25 lbs., Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Bachelor's Degree from a regionally accredited institution in information technology or directly related field and four years of professional experience in area directly related to assignment, which includes two years of lead work or senior level experience., An equivalent combination of the conferred degree, education, certification and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered., * Two (2) or more years of documented experience in supervising, preferably within a Service Desk/Help Desk; full-time or part-time staff, including systems, services, processes, vendor partners, customer relationships or developing/leading cross-functional teams.

Two (2) or more documented years supporting computer hardware, end user software, media technologies, education platforms and technologies.

Two (2) or more demonstrated years of experience developing technical documentation, procedures, policies, standards, guidelines, operational specifications, or Knowledge Base articles related to the support of an IT department or organization.

Two (2) or more years of demonstrated experience in higher education, as a provider of support services in a college or university setting.

One (1) or more years of demonstrated experience working with ITIL standards within a Service Desk/Help Desk group.

One (1) year of relevant full-time MCCCD experience during the previous two years

Special Working Conditions

Pulled from the full job description

• Loan forgiveness
• 457(b)
• 403(b) matching
• Professional development assistance
• Tuition reimbursement
• 403(b)
• AD&D insurance, Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year.