Help Desk and Network Technician T2

• Provide hands-on technical support for customer networks, addressing a variety of issues related to Windows Servers, Network Infrastructure, Microsoft Exchange / Office 365, and workstations.
• Collaborate with team members to resolve complex technical challenges and deliver effective solutions.
• 25% Travel to local customer sites in the Northshore of Boston region during business hours for on-site appointments, ensuring timely and efficient problem resolution.
• Conduct remote troubleshooting sessions, delivering remote support to clients as needed.
• Participate in maintaining and enhancing network security measures.

Technologies:

We support a variety of technologies for our customer base. This position will have exposure and/or be working with:

• Azure and VDI Configuration
• Domain Management
• Remote Management software and scripting
• Microsoft 365 Administration
• Intune and MDM
• Advanced Sophos with EDR
• SonicWall: VPN, Firewall Configuration, VLANS, Wireless
• Hardware buildouts for Servers and Workstations
• Desktop Troubleshooting
• Windows Upgrades
• Remote Backup Technologies
• SaaS Backup Technologies
• VOIP Phone system configuration builds, and support
• SOC Technologies
• IT Security

Location:

• Our brand-new office is centrally located in Peabody, providing easy access to local amenities and major highways.
• The office environment is spacious and conducive to productivity and collaboration.

Team and Culture:

• Join a close-knit and spectacular team that values hard work and camaraderie with a cooperative team spirit.
• Enjoy a dynamic and engaging work atmosphere where collaboration and knowledge sharing are key.
• Participate in quarterly company outings and events for team bonding and some great fun.

Hours and Work Arrangements:

• Full-time position in-office, and on-site work.
• Availability during both standard business hours and after hours is required for timely support.
• Some physical tasks, including equipment carrying, are essential for this role.

• A minimum of 3 years of experience in Help Desk support is required.
• Strong background with Office 365 Administration is required.
• Must have a passion for IT security, Email Security, and Compliance.
• Interest in VOIP Phone systems, configuration, and design is a bonus.
• A willingness to travel to local client sites, up to 25% of the time.
• Strong interpersonal skills and the ability to communicate effectively with clients and team members.
• A professional cover letter must accompany all resumes., If you are passionate about technology, enjoy problem-solving, and thrive in a collaborative setting, we invite you to apply for this exciting opportunity to contribute to our growing IT team., * Server Support: 2 years
• Help desk: 3 years
• Desktop Support: 3 years
• Network Infrastructure Experience: 2 years

Pulled from the full job description

• Health insurance
• Dental insurance
• Paid sick time
• Paid holidays, * Negotiable salary based on experience.
• Bi-weekly pay structure.
• Holiday Pay, Vacation Pay, Sick Pay
• Employer paid Accident Insurance.
• Medical insurance with Employer contributions.
• Dental and other supplemental insurance packages available at employee cost.
• Simple IRA plans are available with Company Matching.
• Work in a supportive environment that values work-life balance.

We are a thriving Northshore IT Company seeking a dedicated and experienced Network Technician / Computer Support Specialist to join our team. Our company specializes in providing comprehensive IT solutions to customers on Boston's North Shore. We pride ourselves on offering hands-on support for customer networks and delivering exceptional service. If you are skilled in Windows Servers, Network Infrastructure, Microsoft Exchange / Office 365, and workstation troubleshooting, and if you are excited about being part of a dynamic and collaborative environment, we encourage you to apply.