Manufacturing System Support Technician I - 2nd shift

Provide technical support to end-users for production applications

Role and Responsibilities

·Troubleshooting and Resolving Issues: responsible for identifying and solving end-user problems with

production applications, ensuring minimal downtime, and maintaining productivity.

· Knowledge and Configuration Management: contribute to the Knowledge Database and Configuration

Management Database, providing valuable information for ongoing support and system improvements.

· Technical Assistance: They offer technical support to production employees, helping them navigate and

effectively use MES 4.0 applications.

· Problem Simulation: recreate user problems to understand and resolve operating difficulties, which is crucial

for finding long-term solutions.

· Training and Assistance: provide training and assistance to users, enhancing their ability to utilize the

production applications effectively.

· Safety Compliance: They adhere to safety and health rules and regulations, ensuring a safe working

environment for themselves and others.

· Collaboration and Communication: actively participate in team discussions, sharing ideas and information to

foster a collaborative work environment.

· Continuous Improvement: identify and implement cost-saving measures by streamlining processes and

systems, contributing to the overall efficiency of the operations.

· Quality Assurance: ensure that procedures and work instructions are efficient, not redundant, and aligned

with quality standards.

· Complex Situations: confer with their reporting manager on complex or unusual situations, ensuring proper

escalation and resolution.

· Best Practices Sharing: exchange knowledge with other facilities within the organization, promoting the

adoption of best practices.

· Policy Adherence: maintain strict adherence to all company policies and procedures, including those related

to health, safety, and quality.

· Data Confidentiality: maintain discretion and confidentiality regarding data and proprietary information.

· Instruction Interpretation: are adept at interpreting various forms of instructions, whether written, oral,

diagrammatic, or scheduled.

· Strategic Alignment: understand and embrace the Operation and IT strategic direction, aligning their efforts

High School Diploma or GED preferred not required or equivalent experience, and one year of experience OR an equivalent combination of education and experience. A+ certification a plus. Knowledge of all Microsoft applications/utilities.

Technical Expertise: Proficiency in troubleshooting and resolving end-user issues with applications.

· Incident Management: Competence in resolving site-level incidents.

· Basic Understanding of Production Applications: A foundational grasp of how production applications function and the role

these applications play in the manufacturing process., BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.