Help Desk Analyst I

As a Help Desk Analyst I, you'll serve as a key technology resource for patients and staff, troubleshooting technical issues and supporting MyCHN's patient-focused technology platforms., * Provide customer support and technical assistance for patients and employees

• Troubleshoot computers, printers, tablets, cellular devices, and Bluetooth health devices
• Support patient-facing technology including patient portals, mobile applications, and remote monitoring tools
• Assist users with email and software-related issues
• Document, track, and resolve help desk tickets in a timely manner
• Install, update, and maintain software and supported applications
• Assist with device updates, patches, and system maintenance
• Maintain technology asset inventory and reporting
• Support ongoing technology initiatives and other IT-related duties as assigned

• Strong customer service and communication skills
• Knowledge of basic computer hardware, software, and operating systems
• Understanding of security best practices, including updates and antivirus management
• Ability to troubleshoot and resolve technical issues effectively
• Strong attention to detail and documentation skills
• Ability to prioritize tasks and manage multiple requests simultaneously
• Ability to learn and utilize ticket-based help desk systems
• Collaborative mindset with a commitment to continuous improvement

Preferred:

• A+ or Network+ Certification
• Experience supporting Windows, iOS, and Android devices
• Healthcare industry experience

At MyCHN (My Community Health Network), we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care.