Business Applications Analyst

Allied Llc
Pearland, United States of America
9 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Pearland, United States of America

Tech stack

Microsoft Windows
API
Business Software
Information Systems
System Configuration
Data Validation
Data Mapping
Document Management Systems
Document-Oriented Databases
Design Web Format
Local Security Policy
Salesforce
SharePoint
Systems Integration
Microsoft Power Automate
Integration Tests
Information Technology
Enterprise Integration
Data Management
Powerapps
User Administration
Mulesoft

Job description

The Business Applications Analyst is responsible for supporting, optimizing, and enhancing the company's core business applications, with a primary focus on Salesforce, MuleSoft integrations, SharePoint Online, and Slack. This role serves as a liaison between business stakeholders and IT, analyzing business processes, gathering requirements, configuring systems, supporting users, and driving continuous improvement initiatives., Business Analysis & Process Improvement

  • Collaborate with business stakeholders to understand operational challenges and identify opportunities for system improvements.
  • Gather, document, and analyze business and functional requirements.
  • Translate business requirements into system configurations, enhancements, and integration specifications.
  • Develop process maps, user stories, workflows, and business requirements documentation.

Salesforce Administration & Support

  • Maintain Salesforce objects, fields, page layouts, flows, reports, dashboards, and security settings.

  • Provide day-to-day application support and user assistance.

  • Assist with data quality management and user adoption initiatives.

  • Troubleshoot Salesforce issues and coordinate with vendors when necessary.

  • Support testing and deployment of new Salesforce functionality.

MuleSoft Integration Support

  • Assist in monitoring and supporting MuleSoft integrations.
  • Work with integration developers to document data flows and integration requirements.
  • Investigate and resolve integration-related issues.
  • Support API documentation and integration governance activities.
  • Participate in integration testing and validation efforts.

SharePoint Administration & Governance

  • Assist with document management and collaboration initiatives.
  • Create and maintain SharePoint pages, forms, and content structures.
  • Ensure adherence to governance and records management policies.
  • Support Power Automate workflow enhancements as needed.

Slack Administration & Collaboration

  • Support Slack workspace administration and governance.
  • Configure channels, user permissions, and integrations.
  • Assist in developing workflows and automation within Slack.
  • Promote user adoption and collaboration best practices.
  • Support integration between Slack and enterprise systems.

Reporting & Data Analysis

  • Develop and maintain reports, dashboards, and analytics.

  • Analyze business data trends and provide actionable insights.

  • Assist management with KPI reporting and operational dashboards.

  • Support data validation and reconciliation efforts across integrated systems.

User Training & Support

  • Provide end-user training and guidance.
  • Develop and maintain documentation, procedures, and knowledge base articles.
  • Support application onboarding for new employees.
  • Act as a trusted advisor for business users seeking application guidance., Salesforce
  • Sales Cloud
  • Flow Automation
  • Reports & Dashboards
  • Security & User Management
  • Data Management

MuleSoft

  • API Monitoring
  • Integration Support
  • Data Mapping
  • Error Analysis

Microsoft 365 / SharePoint

  • SharePoint Online
  • Power Automate
  • Power Apps
  • Document Management
  • Permissions & Governance

Slack

  • Channel Administration
  • Workflow Builder
  • Integrations
  • User Management

Requirements

The ideal candidate combines strong business analysis skills with hands-on application administration experience and a passion for improving business efficiency through technology., * Bachelor's degree in information systems, Business Administration, Computer Science, or related field., * Minimum 5+years of experience supporting business applications.

  • 3+ years of Salesforce administration and support experience.
  • Experience with MuleSoft or enterprise integration platforms.
  • Experience with SharePoint Online administration.
  • Experience supporting Slack or other enterprise collaboration platforms.
  • Experience gathering business requirements and supporting technology projects.

Preferred Certifications

  • Salesforce Administrator Certification
  • Salesforce Advanced Administrator (Preferred)
  • MuleSoft Certified Associate or Developer
  • Microsoft 365 Fundamentals or SharePoint Certification
  • Certified Business Analysis Professional (CBAP) or equivalent (Preferred), * Strong analytical and problem-solving skills
  • Excellent communication and stakeholder engagement
  • Process improvement mindset
  • Documentation and requirements gathering
  • Customer-service orientation
  • Project coordination skills
  • Ability to manage multiple priorities simultaneously

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